UK

The UK Gambling Commission (UKGC) has moved to publish new standards and guidance on dealing with consumer complaints, which will seek to improve the industry’s ‘alternative dispute resolution – ADR’ processes. Updating the market, the UKGC will aim to implement its new ADR complaints code by the 31 October. Implemented in 2015, ADR processes allow for consumers to challenge gambling …

PRO14 Rugby has deepened its commitment to protecting the integrity of the Guinness PRO14 by confirming a partnership with Sportradar Integrity Services. The multi-year agreement means all 152 games each season from the Guinness PRO14 will be monitored by Sportradar’s Fraud Detection System (FDS), which is widely regarded as the most technically advanced bet monitoring system available. The FDS is …

UK legacy gambling brand The Football Pools has confirmed that it will launch a sportsbook and gaming platform powered by FSB Tech, supporting the firm’s ongoing product and services revamp. Updating the market, FSB has been tasked with deploying a full-service sportsbook solution, which will operate alongside the Football Pools’ ‘classic games’ inventory. ‘FSB’s flexible solution will seamlessly integrate the …

Championship promotion hopefuls Middlesbrough FC and principal partner 32Red are getting behind next month’s Responsible Gambling Week. The club has become the first the English Football League side to sign up to the cross-industry initiative, with both partys emphasising that they are “keen to show their support in delivering the message”. The show of support comes after the pair unveiled …

BetVictor has deepened its commitment to safeguarding players by introducing a two-factor authentication as it looks to protect all new and existing customer accounts. The in-house-developed ‘multi-factor authentication’ will safeguard against compromised account details and significantly reduce the risk of a customer becoming the victim of fraud or identity theft. With 81% of hacking-related data breaches resulting from weak or …

Sports Information Services (SIS) has announced a significant expansion of its international horse racing portfolio, after agreeing a global distribution deal with Hipódromo Argentino de Palermo. The exclusive three-year deal, which will see SIS become the official distributor of pictures and data from the Buenos Aires based course, will see the firm broadcast live action from its 188 meetings and …

Regulus Partners, the strategic consultancy focused on international gambling and related industries, takes a look at some key developments for the gambling industry in its ‘Winning Post’ column. US: regulated sportsbetting – e pluribus confusionem? The US Federal government formally considered sportsbetting for the first time since the overturn of PASPA, in the form of a House Judiciary Subcommittee hearing …

Genting Casinos continues to restructure its digital gambling division, confirming the appointment of Alison Brincat as new Head of Affiliate Marketing for ‘Genting Interactive’. Brincat is set to join Genting interactive’s new Malta-based marketing division and will be charged with leading ‘Genting Affiliates’, the combined partner marketing program for GentingCasino.com and Genting Bet brands. A seasoned affiliate marketing lead, Brincat …

After 11 successful years in the role, Bruce Millington has announced he is going to stand down as the editor of the Racing Post. Earlier this month, Millington moderated a hugely enjoyable panel at the Betting on Sports Conference, which discussed how horse racing can appeal to a wider audience and whether the sport is becoming too elitist. Also speaking …

Betfred has revealed that it will strengthen its staff and operational compliance training programmes with Isle of Man consultancy SMP eGaming. Updating stakeholders, the Manchester bookmaker is set to launch a ‘Compliance Academy’, developed by SMP eGaming, an industry consultancy specialising in multi-jurisdictional compliance, AML frameworks and fraud prevention. Developing the Compliance Academy, SMP eGaming details that Betfred staff will …