Player Protection

News on the industry’s social responsibility resources

UKGC issues fair terms notice on account withdrawals & confiscated funds 

SBC News UKGC issues fair terms notice on account withdrawals & confiscated funds 

The UK Gambling Commission (UKGC) has notified online licensees of compliance expectations and duties concerning customer account withdrawals. An update published by Commission CEO, Andrew Rhodes, references previous concerns about customers experiencing ‘delays when withdrawing funds’. As noted, late or delayed withdrawals are referenced as an action point of the Commission’s Business Plan and Budget 2023 to 2024. Concerns about …

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EPIC signs Stevin ‘Hedake’ Smith as US sports gambling harm advisor

SBC News EPIC signs Stevin ‘Hedake’ Smith as US sports gambling harm advisor

Former NBA point guard player Stevin ‘Hedake’ Smith is the latest athlete to join EPIC Global Solutions in their effort to promote gambling harm awareness.  Smith became centre of attention in the late 1990s for his involvement in a point-shaving scandal, landing him a one-year prison sentence and costing him a career in the NBA with the Dallas Mavericks.  The …

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Montenegro to revise unworkable e-payments ban on gambling transactions

SBC News Montenegro to revise unworkable e-payments ban on gambling transactions

Montenegro will re-evaluate the controversial ban proposed on digital payment systems, wallets and mobile apps for betting transactions. The government enacted laws this year that prohibit electronic payment methods, including Apple Pay and PayPal, for online gambling services. Incumbents of Montenegros betting sector instantly criticised the laws, that will likely  hinder Montenegro’s efforts to join the EU. Several months later, …

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Quarterly returns set UKGC on right track to ‘evidence-led’ direction

Sarah Garnder: UKGC consultation conclusions due this summer

The UK Gambling Commission’s (UKGC) recent switch to quarterly regulatory reporting for the gambling sector will lead to a “risk-based, evidence-led and outcomes-focused” direction.  This was confirmed by Jason Davies, UKGC Data Data Analytics Manager, who noted that the regulatory returns submission changes also align with the commission’s ‘Corporate Strategy 2024 to 2027’ of using data and analytics to improve …

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Loket Kansspel promotes risk awareness for Dutch under-25s

SBC News Loket Kansspel promotes risk awareness for Dutch under-25s

Kansspelautoriteit (KSA), the Netherlands Gambling Authority, has backed the new ‘gambling risk advice’ campaign of Loket Kansspel. Titled “Don’t Play with Games,” the campaign has been developed by Loket Kansspel to raise awareness of gambling behaviours and risks among Dutch audiences under the age of 25. Loket Kansspel serves as a central advice bureau for gambling addictions, offering help to …

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New KSA President backs ‘Globalised approach’ against Black Market threats

SBC News New KSA President backs 'Globalised approach' against Black Market threats

Michel Groothuizen has delivered his first address as Chairman of Kansspelautoriteit (KSA), the Netherlands’ Gambling Authority, opening the iGB Live, Amsterdam Conference (16-19 July). Beginning his tenure as KSA chairman on 1 July, Groothuizen told delegates: “I am probably entirely new to you, the gambling market is not entirely new to me,” referencing his casework in 2015 with the Ministry …

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GamCare promotes Alexa Roseblade to Chief of Staff

SBC News GamCare promotes Alexa Roseblade to Chief of Staff

GamCare has appointed Alexa Roseblade as the new Chief of Staff. She will support GamCare’s leadership team in delivering on organisational priorities and achieving the charity’s governance objectives. Alexa Roseblade steps into this role after four successful years managing GamCare’s Children and Young People’s Team. She further led the Young People’s Service and the Young People’s Gambling Harm Prevention Programme …

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Croatia PM pledges to fast track gambling overhaul 

SBC News Croatia PM pledges to fast track gambling overhaul 

Croatia will move to overhaul its gambling laws as a pledge guaranteed by Prime Minister Andrej Plenković and Croatia’s new government. Yesterday, Plenković submitted the draft decree of the Croatian Democratic Union (HDZ) to Parliament, demanding ministers back an urgent reform of Croatia’s ‘Gambling Act’. Plenković stated that urgent reforms need to be implemented, as growing concerns had been raised …

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SOFTSWISS data shows dip in operators’ fraud notifications

SBC News SOFTSWISS data shows dip in operators’ fraud notifications

SOFTSWISS has shared that gambling fraud notifications fell during the first quarter of the year. The global technology company’s managed services’ anti-fraud team has helped operators save around €6m in H1 2024 – according to the recently published insights – which is a one-third reduction in the amount at risk in comparison to last year. Including operator and verification requests, …

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