How can the gambling industry move beyond compliance and create a more informed, protected player?
Produced by SBC Insights and sponsored by 1xCare, Shaping the Future of Player Education explores how operators, regulators and the wider industry can rethink player education to create safer, more sustainable gambling environments.
As regulation continues to evolve across global markets, expectations around player protection have never been higher. Yet while operators have invested heavily in safer gambling tools, many players remain unaware of the resources available to them or simply choose not to engage with them.
This report examines why player education has become one of the industry’s biggest challenges and biggest opportunities.
Drawing on industry research, regulatory analysis and real-world examples, it explores how gambling can learn from other sectors, how operators can better educate both customers and employees, and what regulators should consider as player protection continues to evolve.
Download the Full Report
Your report will be emailed to you immediately after submitting the form.
Why This Report Matters
Player protection is no longer simply about compliance.
Creating a sustainable gambling industry requires players to understand the products they use, recognise the risks involved and engage with the tools designed to help them stay in control.
While operators continue to invest in safer gambling initiatives, education often remains hidden behind static responsible gambling pages or delivered only after risky behaviour has already developed.
This report argues that education should become a core part of the player experience—not an afterthought.
What You’ll Learn
What can iGaming learn from other industries?
The report compares online gambling with investment platforms, crypto trading, prediction markets and state-run lotteries to understand how each industry approaches customer education and risk communication.
It explores:
- How different industries communicate risk to users
- Where gambling leads—and where it falls behind
- Lessons from investment platforms and crypto education
- How lotteries integrate player protection into the customer journey
- Why behavioural protection remains gambling’s greatest strength
Key Themes Covered
- Player education and safer gambling
- Behavioural science and consumer engagement
- Staff training and operator best practice
- Artificial intelligence and player protection
- Workplace gambling education
- Regulatory policy and compliance
- International comparisons
- Risk communication
- Positive play strategies
- Sustainable gambling markets
Who Should Read This Report?
This report has been written for:
- Gambling operators
- Regulators and policymakers
- Responsible gambling and player protection teams
- Compliance professionals
- Researchers and academics
- Industry associations
- Technology providers
- Investors and advisors with an interest in sustainable gambling
