Technology

The need for inclusive player support across diverse global markets means the gaming industry has more incentive than most to lead the way in automated customer support, argues Curtis Matlock, CEO of Proto. Automated live chat is a very different proposition today compared to just a couple of years ago. Gone are the days where AI chatbots could only spit …

Metric Gaming has moved to strengthen its business development capacity, naming Marc Thomas as new Chief Commercial Officer (CCO).  A 25-year sports betting and igaming commercial veteran, Thomas joins Metric Gaming’s senior management team from industry consultancy Propus Partners. During his tenure there he provided strategic guidance on the management of the firm’s sports betting global supply chain for operators, …

Coral has begun to trial a 360° Virtual Reality (VR) Horseracing Experience, developed by Entain Plc’s in-house technology studio.  The first of its kind VR experience has been created in partnership with JockeyCam, a technology that captures the best live footage of racing action, providing audiences with the experience of what it is like to be a jump jockey.     Entain’s …

The UK Treasury has initiated wider plans to establish a regulatory framework to govern cryptocurrency, in which it has outlined its objective to make Britain a hub for digital payments. The UK government seeks to regulate certain stablecoins in order to elevate confidence and security within cryptocurrencies and further digital transactions. Chancellor Rishi Sunak stated: “It’s my ambition to make the …

Sportradar has announced the launch of its Integrity Exchange, a network that will enable bookmakers to have a directly active role in the fight against match-fixing and corruption. Developed by Sportradar Integrity Services, the dedicated integrity and match monitoring solutions provider of the Global Nasdaq sportstech firm, the Integrity Exchange is a free-to-use two-way channel. It will allow bookmakers to …

Newly established, Light & Wonder the new business entity of Scientific Games Corporation (SGC) has accomplished a major corporate objective by completing the sale of its global lottery unit to private investment fund Brookfield Business Partners for $5.8 billion. Terms on a deal have been finalised, following negotiations between Light & Wonder and Brookfield Partners that began in October 2021. …

Multi-award winning hosting provider NetShop ISP has confirmed its attendance at next week’s ICE London 2022 event (12-14 April) where the firm will showcase its igaming-customised range of products and solutions. The firm’s igaming experts will be on hand to walk visitors through a host of products. Alongside the traditional cloud and server hosting solutions offered to B2C and B2B …

STS Holding has revealed that it has received a dividend of PLN 13.3 million (€2.8m) related to the performance of its tech subsidiary Betsys. Providing investors an update on Betsys performance, STS disclosed that, during 2021, its tech unit had grown in EBITDA to PLN 21.8 million (€4.6m), up 50% on FY2020 corresponding results of PLN 14.5 million. Profits generated …

Gaming Innovation Group (GiG) has announced that its newly integrated Sportnco subsidiary has secured a commercial agreement to provide system solutions for Betway Portugal (Betway.pt). The partnership agreed with GM Gaming Limited, the operating company of Betway brand in Portugal, for the provisions of Sportnco’s sportsbook and player account management (PAM) solutions. The agreement sees Sportnco expand its existing relationship …

As the FCA delayed the restricting of licenses for 12 firms and further complexities were underlined within crypto regulation. Todd Crosland, CEO of CoinZoom, told  PaymentExpert why regulatory trust remains a vital endeavour for digital currency.  Reflecting present circumstances, Crosland emphasised that ‘the demise of cash, combined with the onset of new digital banking tools, has undoubtedly accelerated the rate …