Responsible gambling platform Rdentify has released a new update which expands its customer-facing AI functionality. Thanks to the changes, Rdentify can now offer the igaming industry not only risks of player harm in customer support conversations but also a full analysis of user interactions. Some of the added functionality includes customer voice recognition across an operator’s live chat, social and …
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What does it take to convince C-level that the numerous components that comprise ESG are intrinsically linked to revenue? For Leah Carnegie, Chief People Officer at Lottoland, the answer is a simple one – drop the acronym. The moderator of ‘why ESG is your business bottom line’ at the Gibraltar Ethical Gambling Forum instead suggested that a basic shift in …
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BetComply has announced the immediate appointment of Daniel Brookes as Interim CEO of the igaming multi-jurisdiction compliance advisory. An expert in business compliance for igaming firms, Brookes joins BetComply from online security and ID solutions provider Rdentify, where he served as CEO since 2019. Brookes is the former Chief Operations Officer (COO) of online gambling platform and solutions supplier Betable …
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Player protection solutions provider Rdentify has signed an agreement with Gaming Innovation Group (GiG) for the provision of its responsible gaming risk detection chat features. The real-time, live chat, text and email problem gambling risk detection solution assists suppliers like GiG in helping protect their partners’ players from harm that can be associated with online gambling, such as gambling addiction. …
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Gaming Innovation Group (GiG) has moved to strengthen its player protection and responsible gambling capacity, striking a partnership with Rdentify for use of the latter’s platform. The deal will see GiG integrate Rdentify’s solutions into its operations, notably its real-time, live chat, text and email problem gambling risk detection system, which can be utilised to conduct safer gambling interactions with …
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AgeChecked and Rdentify will unify tech and AI capacities to strengthen the ‘identifying of vulnerable customers’ for igaming operators. Forming a new partnership, online ID verification specialist AgeChecked will work with igaming risk assessment software provider Rdentify to develop new comprehensive tools monitoring customer engagements. The alliance will see AgeChecked and Rdentify share tech and engineering resources to improve online …
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