SBC News Voice of the Sports Betting Industry
Online gambling community AskGamblers has revealed that during 2019, its ‘Casino Complaint Service’ recovered players more than $8.80 million in unpaid, delayed or unfairly confiscated money.
AskGamblers reveals the figure closing its 2019 accounts, detailing another ‘record-breaking year’ for its online casino customer dispute and arbitration system.
The legacy online gambling portal details that its compliant systems team reviewed 9,800 new complaints, which were submitted by 6,800 players against 725 different online casinos.
A 30% increase in recovered money, saw the AskGamblers process more than 2,6000 cases, securing 84% of funds dispute by players.
“The AskGamblers team cannot be prouder to share our latest accomplishments” – AskGamblers detailed in a statement
“Our customer support team is doing everything in their power to sort any unfairness out and return money to those who have fairly won it. That said, we are very pleased to announce we broke the previous records, and we are taking this opportunity to thank players for using the AskGamblers Casino Complaint Service and to invite even more iGaming enthusiasts to turn to channel whenever they feel wronged by an online casino.”
