BMIT launches AI-automated agent for changing customer service needs

BMIT Technologies, a provider of customer support solutions, has announced the launch of its AI-powered ‘CX Virtual Agent’, providing customer-centric teams optimal support amid a tougher industry backdrop.

Co-developed with engineering studio EBO.ai, the CX Virtual Agent is an industry-tailored customer service tool designed to automate key operational functions reducing operator resources and burdens on workforce.

In its product breakdown, BMIT detailed that operators can modify CX Virtual Agent functions to process KYC and responsible gambling demands across multiple regulated market jurisdictions.

Christian Sammut, CEO of BMIT Technologies, branded the virtual agent’s automation functions as a critical service for operators providing support for 24/7 customer service teams and allowing leadership to maximise their operations.

He explained: “At BMIT Technologies we pride ourselves in offering the best technology solutions to our customers. Our solutions are built on resilient infrastructure and supported by the right set-up, a highly experienced team, as well as innovative thinking that helps our customers identify opportunities to enhance their business potential.”

Meanwhile, engineering partner EBO.ai expressed its excitement at launching its first AI automation tool for the igaming market, having formerly established its technologies capabilities for the high-risk financial services and insurance sectors.

Dr Gege Gatt, CEO of EBO.ai, added: “We are extremely excited about the partnership with BMIT Technologies which has established itself as a market-leader and a true catalyst of digital transformation. Our partnership with BMIT Technologies will help us offer advanced virtual agents to a much wider audience, starting from online gaming. The Virtual Agent will help platforms tackle traditional challenges in the iGaming sector.”

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