The UK Gambling Commission (UKGC) has updated stakeholders on progress related to its statistics, research and data collection on “gambling participation and the prevalence of problem gambling”. 2021 and 2022 saw the Commission task social research agency NatCen and the University of Glasgow with testing a new pilot methodology to improve data collection and statistical analysis on its desired metrics. …
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The UK Gambling Commission (UKGC) has reminded licensed operators and stakeholders to submit feedback on its consultation related to newly issued guidance on remote customer interactions. The Commission launched the consultation on 22 November, seeking feedback on new customer care interactions imposed on remote operators – the majority of which came into force in September 2022. Originally announced in April …
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The UK Gambling Commission (UKGC) has changed its internal policy on the management of licences ‘to make better use of its resources to govern the gambling sector’. Changes will see the Commission move away from its existing model in which it has assigned a ‘dedicated account manager’ for individual licences. The working model will be replaced by the use of …
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The UK Gambling Commission (UKGC) has issued new guidance to help operators match new consumer protection requirements that will be introduced as of 12 September. The guidance follows the Commission’s April update that announced a raft of new procedures ‘ensure online gambling businesses do more to identify and taken action to protect customers at risk of harm’. Licensed operators must …
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YouGov has outlined the opportunity for UK online operators to gain market share of female gamblers by better understanding their consumer habits and motivations. Publishing insights of its ‘What draws British women to online betting and what deters them?’ study – YouGov reveals distinct choices and motivations between British male and female real-money gamblers. The public opinion researcher cites a …
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The UK Gambling Commission (UKGC) has issued an update reminding all industry stakeholders that new rules on online age and identity verification will be enforced from today (Tuesday 7 May 2019). In its update, the UKGC states that it is enforcing new LCCP rules to ensure that online operators ‘verify customer age and identity details quickly and robustly’. Stricter demands …
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August 2017 was not a kind month for the online gambling sector. David Clifton breaks down three standout events that have placed social responsibility practices at the forefront of industry debate and concerns…. _______________________ There are three standout stories in the betting licensing and regulatory sphere from the last month. There is a common social responsibility thread running through all …
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In conjunction with the UK Gambling Commission (UKGC), the Sports Betting Integrity Forum (SBIF) has released its second consultancy paper ‘Sport & Sports Betting Integrity Action Plan (SBI Action Plan)’ for 2017. The second SBI Action Plan paper seeks to outline Great Britain’s approach to addressing the current risks to sports integrity and the monitoring of sports betting industry and …
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John Hagan, Partner at London law firm Harris Hagan and Chairman of the Industry Group for Responsible Gambling (IGRG), has outlined how industry stakeholders should aim to build coherent dialogue with the government with regards to the industry’s social responsibility measures. Speaking to industry news source Totally Gaming on the matter of social responsibility and player protection, as the UK government …
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Newspaper reports over the last week have focused on suggestions that Theresa May’s government is shifting its stance on gambling advertising, with so far unsubstantiated, but supposedly well-informed, rumours that we could see a blanket ban on all gambling advertisements before the 9pm TV watershed and incorporation of gambling advertising practices within the ongoing FOBT review. This has followed: comment …
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