Tag Archives: SBC Summit Barcelona – Digital

Neel Davda, Bold360: Taking contact deflection to the next level

Davda, Bold360

We know all about the use of artificial intelligence (AI) based solutions for ‘deflecting’ simple user questions to virtual assistants, or agents, but how do we define what these are? And are the ‘typical case’ questions still the most popular? For Bold360 – the AI conversational software arm of LogMeIn – the answer lies in “white box AI visibility”, which …

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Costello: ‘Swedish limits aren’t for player protection, they’re just pure politics’

Recognised as one of igaming’s most lucrative marketplaces, conditions in Sweden have been drastically altered following the government enforcing a series of wagering and deposit restrictions. The safer gambling measures were instantly criticised by licensed operators as well as the country’s regulator. The panel discussing ‘the fallout from Sweden’ at the SBC Summit Barcelona – Digital weighed in on developments. …

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EPIC Risk Management: GambleAware funding needs a balanced approach

Earlier this year, five of the biggest operators in the UK, along with members of the Betting and Gaming Council, confirmed that they will provide £100m worth of funding to improve treatment services via GambleAware. However there are still questions regarding the best way to spend the money to ensure that it can sustain the industry and provide the ultimate …

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KaFe Rocks: COVID-19 allowed us to reflect for the future

The global health pandemic has caused shockwaves across the entire gambling industry, with widespread restrictions imposed on retail operations forcing companies to shift their focuses towards other avenues, albeit temporarily, to sustain themselves during this tumultuous year. But as live sport starts to resume and retail bookmakers start opening up their stores, the discussion has turned towards how the industry …

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Online casino and safer gambling under the spotlight on SBC Summit Barcelona – Digital’s final day

SBC Summit Barcelona - Day Four Preview

SBC Summit Barcelona – Digital will draw to a close on Friday 11 September with a roster of senior executive speakers sharing their vision for the future of the online casino sector and on working together to develop ideas to improve player protection.  Delegates attending the final day of the betting & gaming industry’s largest ever virtual conference and exhibition …

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Mazza: Betting sponsorships are still relevant no matter what the restrictions are

The start of the 2020/2021 European football season, will see a drastic altering in the relationship between football clubs and betting operators.  Once recognised as the leading marketing channel for targeting betting audiences and amplifying brand exposure, in the era of ‘responsible gaming’, European operators have had to rethink their sponsorship strategies under heightened regulatory scrutiny.      Speaking on the ‘Future …

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Ilya Machavariani: Best international practices a priority for CIS region

Best international practices are high on the agenda for the CIS countries looking to legalise sports betting, according to Ilya Machavariani, head of Russian and CIS gambling and gaming practice at Dentons. Speaking as part of the ‘CIS & the Balkans – The next big thing?’ panel on day two of the SBC Summit Barcelona – Digital, Machavariani gave an …

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YGAM and Betknowmore team up to launch Safer Gambling Training

Young Gamers & Gamblers Education Trust (YGAM) has teamed up with Betknowmore to launch Safer Gambling Training.  The programme, which was launched at this week’s SBC Summit Barcelona – Digital, will provide gambling industry employees with specialist online training to strengthen play protection standards and effectively safeguard consumers from gambling-related harm. Lee Willows, Chief Executive of YGAM said: “Our journey …

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Marketing, lotteries and North America take centre stage on SBC Summit Barcelona – Digital day three

SBC Summit Barcelona - Day Three Preview

Affiliates, lotteries and the US market take centre stage on day three of SBC Summit Barcelona – Digital, with a line-up of senior executives ready to share their insights on the future direction of these key areas of the betting & gaming industry.  Following on from the first two days of in-depth insights and high-level discussions at the industry’s largest …

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Tyrone Dobbin: Local partnerships are key to understanding complexities in African markets

Establishing a brand in an African market requires a level of local expertise and knowledge, explained Tyrone Dobbin, Managing Director – Africa at Sportingbet at the SBC Summit Barcelona – Digital.  Speaking on SBC’s ‘Africa – the market of the future’ panel, Dobbin emphasised that betting companies must not take a holistic approach to the African market when trying to …

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