French online gambling operators have been instructed to identify and remove ‘problematic clauses’ related to customer terms and conditions. The command has been issued by Autorité Nationale des Jeux (ANJ), France’s unified gambling authority, as a part of its review of ‘general clauses’ used by online gambling operators. The review was initiated due to customer complaints submitted to Mediateur des …
Read More »Tag Archives: Mediateur
AskGamblers dispute service to cover sports betting
Online gambling player community AskGamblers has expanded its customer mediation service to cover sports betting-related disputes. The Catena Media owned property has operated its ‘AskGamblers casino complaint service’ (AGCCS) since 2009, returning more than $6m to customers in 2020 via settled disputes with operators. Players who seek to resolve a dispute with an AskGamblers accredited sportsbook will be paired …
Read More »French Mediateur report highlights bet cancellation disputes disorder
l’Autorité Nationale des Jeux (ANJ) has published the first report of ‘Mediateur des Jeux en Ligne’ (Mediateur) – French online gambling’s consumer disputes moderator service. The report forms part of ANJ’s new supervisory framework monitoring French gambling activities, whilst providing greater transparency of its market oversight. Established in September 2019, Mediateur provides an independent dispute moderating service between French online …
Read More »