Online gambling player community AskGamblers has expanded its customer mediation service to cover sports betting-related disputes.
The Catena Media owned property has operated its ‘AskGamblers casino complaint service’ (AGCCS) since 2009, returning more than $6m to customers in 2020 via settled disputes with operators.
Players who seek to resolve a dispute with an AskGamblers accredited sportsbook will be paired up with an ‘expert agent’ who will examine and mediate the customer’s complaint made against the sportsbook.
AskGamblers informs that its sportsbook dispute service will maintain the same guidelines and mediation standards as its long-standing casino complaints service.
The player community will handle sportsbook disputes in relation to delayed/declined payments, unsatisfactory refunds, bonus violations, unclear terms of play, software glitches, market/odds infringements and unfair account closures.
AskGamblers expands its dispute service as online gambling consumer rights are being reviewed across multiple European jurisdictions.
This April, Mediateur, France’s online gambling dispute service presented its first report to national regulator ANJ, underlining its concerns at the number of cases it had settled in relation to unclear operator terms and conditions.
Meanwhile, presenting its new ‘Corporate Strategy’, the UK Gambling Commission (UKGC) underlined that consumer-led policies that ensure a fairer marketplace will be the key dynamic in how it governs licensed incumbents.
The UKGC’s new consumer-led strategy has been backed by safer gambling charities GambleAware and GamCare, submitting their individual responses to the 2005 Gambling Act review.