Tag Archives: malta

Malta launches ‘Why iGaming’ campaign to attract fresh talent

European-wide igaming trade body iGEN has teamed up with Gaming Malta o launch its new workforce initiative ‘Why iGaming’ which will focus on attracting new recruits to Malta’s thriving online gambling sector. Launching the www.whyigaming.eu website, iGEN’s 22 member companies will collaborate with Malta government-sanctioned non-profit Gaming Malta, promoting vacant job roles within Malta’s igaming community. The website will be …

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TVBET passes GLI test for five live games in Malta and Italy

live games

Five live games from TVBET have achieved Gaming Labs International (GLI) certification for the Italian and Maltese markets. The global live TV games supplier confirmed that igaming operators in Italy can now legally integrate the following set of games – 1Bet, 5Bet, 7Bet, WheelBet and Lucky6. However, in Malta the certificate only allows you to work in combination with an …

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Genesis to appeal UKGC’s ‘disproportionate suspension’

Genesis Global Limited has this morning confirmed that it will appeal the UKGC’s ‘interim suspension’ of its licence, sanctioned this week as part of an ongoing investigation by the regulator into ‘undisclosed compliance failures’.  Enforcing Section 116 of the 2005 Gambling Act, the UKGC launched an immediate investigation of Genesis’ online casino operations, stating that the operator was ‘unsuitable to …

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Ray Wilson, AMLGS: Industry deserves praise for its reaction to a new normal

During the global lockdown, online gambling incumbents were served with a raft of instant compliance enforcements applied across the board. Ray Wilson, director of UK-based gambling compliance consultancy AMLGS, has taken the positives from the gambling sector’s response to the COVID-19 challenge. ______________________ Impressive and encouraging – two words that we do not hear often when referring to gambling operators …

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IBIA – MGA must adopt coherent approach on sports betting customer disputes  

The International Betting Integrity Association (IBIA) has published its official response to the Malta Gaming Authority’s (MGA) consultation on ‘suspicious betting reporting requirements and further integrity matters’.  The IBIA underlined that it has followed MGA legislative developments closely since the regulatory body launched its ‘Prevention of Corruption in Sport Act‘ in  2018. Furthermore, the IBIA has supported the MGA in …

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William Hill appoints Nedda Kaltcheva as international Tech lead 

William Hill Plc has confirmed the executive appointment of Nedda Kaltcheva as Chief Product and Technology Officer for the firm’s international business units. Kaltcheva, a former engineering lead for Stars Group Inc (2018-2019), joins William Hill’s Malta division from Palo Alto industrial logistics solution provider Manna, where she formerly served as European CTO. In her executive remit, Kaltcheva will lead …

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Bethard exits UK online gambling scene 

Bethard Group has confirmed that it will terminate its entire UK online gambling market presence next month.   The Malta-based gambling operator communicated to UK customers that its flagship Bethard brand would no longer accept wagers or further transactions from the 6 July.  UK customers have been given until the 10 August to withdraw funds and clear their player accounts, as …

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BMIT Technologies – ‘Scaling-up Customer Service Through AI’

SBC Webinars continues its June schedule with BMIT Technologies presenting ‘Scaling-up Customer Service Through AI’ on Wednesday 24 June (15:00 hrs CET). Industry leadership faces critical questions on how to best align customer service teams as enhanced compliance and KYC demands across all markets increase costs and stretch vital resources. Furthermore, faced with stringent requirements evaluating and on-boarding customers, how can …

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BMIT launches AI-automated agent for changing customer service needs

BMIT Technologies, a provider of customer support solutions, has announced the launch of its AI-powered ‘CX Virtual Agent’, providing customer-centric teams optimal support amid a tougher industry backdrop. Co-developed with engineering studio EBO.ai, the CX Virtual Agent is an industry-tailored customer service tool designed to automate key operational functions reducing operator resources and burdens on workforce. In its product breakdown, …

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MGA survey reveals investment postponements as COVID-19 biggest rupture 

Conducting a survey among its licence holders, the Malta Gaming Authority (MGA) has published first insights of the impact of the COVID-19 pandemic on Malta’s online gambling sector. The study, carried out in April by the MGA’s ‘Information & Research’ unit, detailed pandemic impacts on each individual licensee segment including B2C operators, technology providers, marketing services and operations. “The survey …

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