Tag Archives: malta

William Hill appoints Nedda Kaltcheva as international Tech lead 

William Hill Plc has confirmed the executive appointment of Nedda Kaltcheva as Chief Product and Technology Officer for the firm’s international business units. Kaltcheva, a former engineering lead for Stars Group Inc (2018-2019), joins William Hill’s Malta division from Palo Alto industrial logistics solution provider Manna, where she formerly served as European CTO. In her executive remit, Kaltcheva will lead …

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Bethard exits UK online gambling scene 

Bethard Group has confirmed that it will terminate its entire UK online gambling market presence next month.   The Malta-based gambling operator communicated to UK customers that its flagship Bethard brand would no longer accept wagers or further transactions from the 6 July.  UK customers have been given until the 10 August to withdraw funds and clear their player accounts, as …

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BMIT Technologies – ‘Scaling-up Customer Service Through AI’

SBC Webinars continues its June schedule with BMIT Technologies presenting ‘Scaling-up Customer Service Through AI’ on Wednesday 24 June (15:00 hrs CET). Industry leadership faces critical questions on how to best align customer service teams as enhanced compliance and KYC demands across all markets increase costs and stretch vital resources. Furthermore, faced with stringent requirements evaluating and on-boarding customers, how can …

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BMIT launches AI-automated agent for changing customer service needs

BMIT Technologies, a provider of customer support solutions, has announced the launch of its AI-powered ‘CX Virtual Agent’, providing customer-centric teams optimal support amid a tougher industry backdrop. Co-developed with engineering studio EBO.ai, the CX Virtual Agent is an industry-tailored customer service tool designed to automate key operational functions reducing operator resources and burdens on workforce. In its product breakdown, …

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MGA survey reveals investment postponements as COVID-19 biggest rupture 

Conducting a survey among its licence holders, the Malta Gaming Authority (MGA) has published first insights of the impact of the COVID-19 pandemic on Malta’s online gambling sector. The study, carried out in April by the MGA’s ‘Information & Research’ unit, detailed pandemic impacts on each individual licensee segment including B2C operators, technology providers, marketing services and operations. “The survey …

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Catena Media praises cost-efficiency programme in strong Q1 report 

Catena Media said it has been able to navigate first-stage COVID-19 business complexities, as the company recorded a strong opening to year trading.  Reporting top-line growth across all core metrics, Stockholm-listed Catena recorded a 2% increase in corporate revenues to €26.7 million (Q12019: €26.1m).  Revenue performance was maintained by its casino segment, which contributed 61% of revenues during first quarter …

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MGA and ICC form data-sharing collaboration

The Malta Gaming Authority (MGA) has strengthened its sports integrity capacity by entering a data-sharing agreement with the International Cricket Council (ICC). The announcement sees the MGA continue its 2020 agenda of collaborating with wider industry stakeholders, seeking to directly tackle online gambling’s current threats and future challenges. The ICC governs and administrates international cricket across the world, with its …

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MGA states zero tolerance approach to crisis marketing

The Malta Gaming Authority (MGA) has reminded all licensed incumbents of their duties in ensuring that ‘responsible commercial communications’ are thoroughly maintained during the ongoing global COVID-19 crisis. Writing to operators, the MGA demanded that that responsible communications and engagements are upheld with consumers who have been forced into lockdown or isolation by their national governments. It said: “We remind …

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Malta revamps rescue package to focus on workforce protections

The Malta Labour Party has sanctioned wholesale upgrades to its economic rescue package to support vital industries disrupted by the ongoing global Covid-19 crisis. Yesterday, Prime Minister Robert Abela unveiled a raft of new economic measures to protect Malta’s business community and workforce. Malta’s Treasury has pledged to commit €61 million per month to support the employer payroll for its …

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AskGamblers’ casino dispute service returns $8.8m to players

Online gambling community AskGamblers has revealed that during 2019, its ‘Casino Complaint Service’ recovered players more than $8.80 million in unpaid, delayed or unfairly confiscated money. AskGamblers reveals the figure closing its 2019 accounts, detailing another ‘record-breaking year’ for its online casino customer dispute and arbitration system. The legacy online gambling portal details that its compliant systems team reviewed 9,800 …

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