Tag Archives: customer support

In the competitive and fast-paced iGaming industry, the difference between a one-time player and a loyal customer often comes down to a simple, yet powerful factor: experience. While technology continues to accelerate automation and personalisation, the human touch remains irreplaceable. At RISK, creating long-lasting relationships with players is not just a department’s goal—it’s something the company takes seriously.  We sat …

Building the strongest customer support team is crucial for igaming operators to glean the best insights into demands and concerns of its player base.  Dimitri Cloots (pictured below), Soft2Bet’s Head of Customer Support, explains how streamlined customer support processes can lead to “tangible company growth within six to nine months” for both its operator partners and own igaming brands. SBC: …