SBC News Voice of the Sports Betting Industry
BetMakers has introduced a new wagering terminal monitoring and analytics tool named OneWatch, for racetrack and off-track betting operators across the US.
Designed to transform wagering terminal support operations from manual and reactive to smart and proactive, the tool will provide BetMakers and its Global Tote division with a ‘powerful’ solution for proactive terminal maintenance and support services.
Karl Begg, Chief Technology Officer at BetMakers, said: “At BetMakers, we simplify betting so one goal of our BetLine Series was to ensure that all core elements of wagering terminal service could be monitored and analysed, centrally, for resource allocation, proactive services, and rapid incident resolution.
“Whether deployed for our North American clients or by a client that owns their own BetLine terminals, OneWatch will give support teams comprehensive oversight of critical wagering terminal systems, ensuring that nothing escapes attention.”
Some of the key features of the solution will include centralised monitoring of the entire wagering terminal estate with a single, consolidated dashboard, as well as real-time status indicators, alerts and general health reports.
Meanwhile, historical data will also be provided for analysis, performance metrics, and to support data-driven decision-making, alongside dashboard Integration with third-party automation tools.
Begg continued: “BetMakers is committed to transforming the global racing industry and enhancing the experience of wagering on racing.
“The BetLine Series of wagering terminals and the OneWatch Terminal monitoring solution are just two of the ways in which BetMakers is investing in the technologies and services that help deliver on that commitment.”
