Camelot enters next phase of retail training initiative

Following a two-year research and development period, National Lottery operator Camelot has entered the next phase of its ‘Being A Responsible Retailer: Supporting Healthy Play’ retailer training.

This next phase will offer Camelot retail partners access to face-to-face refresher training together with a new ‘Supporting Healthy Play’ leaflet outlining some key aspects of the training.

Camelot’s Head of Corporate Responsibility, Alison Gardner, commented: “The ‘Supporting Healthy Play’ training is based on academic research, player and retailer feedback, and in-store studies.

“As part of this, retailers are trained directly by Camelot to look out for signs of problem play and understand what unhealthy play is. Crucially, the initiative enables them to take action by discreetly providing details of where players can find support, should they need it.”

In its new strategy, Camelot has reminded its retail partners of the importance in supporting those playing the National Lottery. Partners will also receive additional information on a new National Lottery terminal button and a sticker, which they should display on terminals.

National Lottery terminals were equipped with a ‘Responsible Play’ button at the end of last year as part of this initiative. It allows retailers to print a pink ticket – much like a Lotto, EuroMillions, or Set For Life ticket – with details of where support is available.

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