Paddy Power Betfair (PPB) has awarded its retail maintenance contract to facility management specialist ISS for its portfolio of +600 Paddy Power betting shops across the UK and Ireland.
The contract will see ISS act as the bookmaker’s technical services lead, as well as managing betting shop portfolio maintenance. ISS provisions for Paddy Power estates will include cleaning, support services, property upkeep services, catering and security monitoring.
The partnership with ISS will focus on using technology to innovate and ensure smart delivery across the vast geographic spread of the retail unit portfolio via the 24/7 ISS Service Centre. The ISS Mobile Engineer network of over 750 Mobile engineers will deliver an efficient and customer-centric service delivery to Paddy Power.
Kevin Macpherson, Head of Property & Development UK & ROI for Paddy Power said, “The Paddy Power partnership with ISS will ensure a consistent, efficient and positive impact directly to our retail stores, supporting our vision to provide the highest levels of service for our customers. We look forward to working closely with ISS to develop the relationship and service further.”
Kath Fontana, Managing Director, ISS Technical Services said “After a rigorous tender process, ISS is delighted to be selected by Paddy Power to deliver an innovative mobile technical solution. We are aligned in our values and customer service ethos which are great foundations for a successful partnership and we are looking forward to supporting Paddy Power in constantly improving their customer experience.”