Superbet has paid a whopping €30m to Romanian customers, following an investigation of a technical glitch that occurred on its casino.
As reported by Romanian media, last Saturday players took advantage of a ‘technical glitch’ and played the Fire Blaze Red Wizard, a Playtech title, which was reported to generate guaranteed returns on every spin for several hours. Superbet have confirmed the incident but provided no details on what caused the malfunction
Word spread quickly across player forums, as more than 7,500 accounts played the slot, accumulating tens of millions of euros in winnings before the error was discovered by Superbet.
The operator moved to freeze the player accounts, sparking concern that payouts would be cancelled under the industry’s standard “malfunction voids all play” rules.
However, taking on an unprecedented decision, Superbet unblocked accounts and told customers that all winnings would be honoured.
In its message to customers, Superbet wrote: “We are known as the betting and casino operator that pays out every win, regardless of the amount. As those who accept all bets and any stake on games. And we don’t want that to change.”
The volte-face will sting. ProSport Romania reported that the glitch cost the company more than €30m in just a few hours. SBC believes that this is the largest single-largest technical payout recorded in European gambling.
Superbet said its decision to honour all winnings was driven by a need to protect brand trust and safeguard its image in Romania’s gambling market — even at the cost of colossal short-term financial damage.
Reaching out to SBC with a more detailed statement, Superbet explained: “We announced this week that we are fully honouring payments of over €30 million, generated by an incident whose causes are currently being analysed together with our partners.
“In this context, our company has remained consistent with its vision of always doing what is right for our customers. Therefore, we have decided to honour all payments resulting from this situation. By choosing to honour these payments, we demonstrate our commitment to a culture and brand built on customer trust.”
Responding to the incident in Romania, Playtech has strongly refuted suggestions that its software was at fault. A company statement to SBC detailed: “We confirm that there are no malfunctions or gameplay issues with this or any other Playtech slot. Playtech games are operating as normal, and any reported concerns are unrelated to Playtech game functionality.”
The group champions its home market status, having been founded in 2008 by Romanian tech entrepreneur Sacha Drăgic and subsequently growing into one of the nation’s leading technology firms and employers.
2025 is a transformative year for its business, Drăgic, and new CEO Jimmy Maymann, secured a €1.3bn funding agreement with US private equity giant Blackstone to fuel international expansion, built on the hyper-localised strategy that made Superbet Romania’s dominant online gambling group.
For now, SuperBet has absorbed the hit, underscoring its trust as Romania’s dominant gambling brand “willing to pay whatever the cost”.
