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The pandemic has dominated headlines over the last 12 months. Even approaching a year on, it’s hard to say what the true fallout for customer experience (CX) will be. Back in March 2020, Bold360’s Head of Gaming Accounts Neel Davda made a series of predictions on how businesses will be affected by the pandemic. Now, he takes a look back …

Sportradar Integrity Services has elevated its commitment to strengthening global sports integrity through the launch of its ‘Universal Fraud Detection System’ (UFDS), which will be offered free of charge to sports organisations worldwide. The technically advanced monitoring network, which will be funded by Sportradar, has been designed to detect instances of match fixing and suspicious wagering activity across the globe. …

Svenska Spel has appointed Christina Kilström as its new Head of Sales and Marketing of its ‘Tur‘ lottery and games division. Kilström joins Svenska Spel’s senior management having most recently served as marketing and communications director of the ‘Stockholmsmässan‘ exhibition center in Stockholm. Anna Romboli, Business Area Manager for Svenska Spel Tur, said: “I am very happy to welcome Christina Kilström …

The Betting and Gaming Council (BGC) has introduced new rules aimed at preventing football clubs from promoting gambling offers and operator websites through official social media accounts. Last week, a handful of Premier League, English Football League (EFL) and Scottish Premiership clubs received a letter from a group of ‘50 former gambling addicts’ warning of the risks of advertising betting …

This year’s edition of the Cheltenham Festival will garner increased coverage on ITV Racing, whilst organisers have also found a new sponsor in WellChild. Racecourse Media Group – the rights holder to the week-long festival – usually allows its mainstream partner ITV to broadcast five races, as the final two are an important part of the contract with subscriber-based Racing …

EPIC Risk Management has been selected by the Counter-Strike Professional Players’ Association (CSPPA) to become its global Gambling Awareness Partner. This agreement, lauded as the ‘first of its kind’, will see EPIC and CSPPA work together to minimise gambling-related harm within the esports sector. “We’re delighted to announce such a landmark  agreement. I must applaud the leadership of the CSPPA …

In the run up to this year’s Cheltenham Festival, Spotlight Sports Group and Coral have teamed up to produce a new cinematic mini-series.  The mini-series, entitled ‘My Festival’, will consist of five cinematic features with insights from Coral ambassadors Colin Tizzard, Tom Scudamore and Chris Hughes. Sam Houlding, Spotlight Sports Group Chief Commercial Officer, said: “We are excited to be …

Skidförbundet, the Ski Association of Sweden, has announced that Svenska Spel will serve as its new ‘principal partner’ for the next five years.  Through the agreement, the state-owned lottery and betting shop operator will become the lead sponsor of Sweden’s pro-skiing federation, committing an investment of SEK 125 million (€12.5 million) in Skidförbundet’s pro-athlete and youth development programmes. Svenska Spel’s …

Low6’s plans to launch an Initial Public Offering (IPO) in Q2 2021 ‘remain on track’, according to Pires Investments – a shareholder in the mobile betting games and app developer. On 14 December 2020, Pires purchased the shares for a total consideration of £200,010. This was followed by Low6’s closure of a pre-IPO round, which subsequently raised £3.3 million in …