Finding the right balance between live and automated support for customer service is an ongoing debate in the iGaming industry. While the process of ‘deflecting’ (to technology) for simple case resolution is now well established, the introduction of artificial intelligence (AI) brought new challenges as well as creating opportunities. For example, finding that line where the issue at hand becomes …
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The more that Italian sports betting and gaming operators embrace the omnichannel concept, the less they will miss traditional media advertising. That’s according to Marco Castaldo, CEO at Microgame (pictured left), who believes most of the money pre-advertising ban last summer was “spent ineffectively anyway”. We are looking ahead to next month’s SBC Summit Barcelona – Digital, where Castaldo is …
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Having delved into the evolution of odds calculations, the use of bots in bookmaking and the history of live streaming in Russia, Alexey Khobot – the brains behind the first software for Fonbet – is back for more on the company’s inception in 1994, what the betting market looked like 26 years ago, and laying the groundwork for success. Fonbet …
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At one point or another all betting operators face critical questions on their platform structures and operational set-ups facing the daunting task of changing technology supplier. Luke Campbell, Head of Sportsbook Operations at Champion Sports, states that modular technologies are the best solution to ensure a smooth and seamless migration… ___________________ If you ask senior executives at an online gambling …
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Industry strategic consultancy Regulus Partners starts the week by analysing the regulatory landscape in Sweden, and the APPG’s open letter to the UKGC on stake and prize limits. UK: in Parliament – Come in No3; your time is up There was a whiff of singed cotton about the politics of gambling this week as the Welsh firebrand, Carolyn Harris (Lab, …
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Following the formal ascension of Bill-2285D by President Volodymyr Zelensky, Ukraine enters a critical four months to finalise its legislative gambling frameworks, as the country seeks to launch its regulated marketplace in 2021, ending a decade of gambling prohibition. Observing on-the-ground developments, Andrey Astapov, Managing Partner of Kyiv-based law firm ETERNA LAW, writes for SBC News about the critical final …
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Zorica Smallwood, CEO at ESA Gaming, discusses how the return of sports has offered the iGaming industry a unique opportunity to cross-sell on a vast scale, and how lightweight mobile products can make the acquisition of new customers into a more smooth and streamlined process. The iGaming industry is increasingly facing more and more challenges in unifying its different verticals. …
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Industry strategic consultancy Regulus Partners starts the week by looking at the arduous efforts to reopen casinos in England and the re-regulation of Ukraine’s gambling market. UK: reopening – England’s casinos expect…. England’s casino operators will be hoping that the third time really is a charm as the Government finally confirmed that casinos (along with bowling alleys and theatres) would …
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Facing key regulatory showdowns across the European markets of Spain, Sweden, Germany and the UK, Martin Lycka GVC Holdings Director of Regulatory Affairs tells industry leadership to buckle down for the stresses of a working summer… _____________ COVID-19 has upended everything. Even the regulatory silly season is now at risk of being cancelled; that eagerly awaited period of slow news …
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Industry strategic consultancy Regulus Partners kicks off the week by breaking down the Social Market Foundation’s pre-review report on the Gambling Act 2005. UK: regulation – Justified and Ancient? SMF is gonna rock you The publication this week of the Social Market Foundation (SMF) pre-review report conducted on the 2005 Gambling Act brought some things old, some things new, some …
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