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Taking edited excerpts from its Winning Post, industry strategic consultancy Regulus Partners observes some familiar narratives at play as a devolved Stormont plans its intended review of the Northern Irish Betting, Gaming, Lotteries and Amusements Act 1985. UK: Regulation – Gambling Review VII – Regulatory Thinking…Belfast and Slow This week saw the launch of yet another review of gambling in …

Rachel Coulson, Head of Product Proposition at SIS, highlights how operators can adjust their online sportsbook offering to optimise engagement with both online and retail customers within the current climate. Retail has long been the cornerstone of the betting industry in many countries and for a significant proportion of bettors it is the place where they will always choose to …

In the first of a two-part series, Brian Stevendale – a 20-year veteran of the Fairhomes Group, an Investment and Property Development Group located in the World Trade Center Gibraltar – writes for SBC News about the gaming-friendly ecosystem on ‘the Rock’ and why so many enjoy doing business in the sun. Julian Jarvis is the CEO at Pragmatic Play, …

Alexey Khobot, who joined Fonbet shortly after its launch in 1994, created the company’s first software and now develops robots, spoke to SBC about its early approach to marketing and the ways in which legislative restrictions have influenced promotions. Early years – the reasons for no marketing “The company has been around for over 25 years, but only recently started …

Generating high-end, modern content is a key component to elevating the customer experience when it comes to live games, explained TVBET, whose representatives wrote the following article for SBC News about its aim for continuous improvement and the creative process behind some of their game mechanics. Currently, live games are growing in popularity among players, with a small number of …

We know all about the use of artificial intelligence (AI) based solutions for ‘deflecting’ simple user questions to virtual assistants, or agents, but how do we define what these are? And are the ‘typical case’ questions still the most popular? For Bold360 – the AI conversational software arm of LogMeIn – the answer lies in “white box AI visibility”, which …

In a two-part series, Paul Dent – Gambling Therapy Manager at Gordon Moody Association (GMA) – takes an in-depth look at the concept of harm, analysing what constitutes harmful behaviours and how working alongside gambling operators can help on an academic, community and customer level. Defining gambling-related harm Back in April 2019, the UKGC launched its National Strategy which had …