Tag Archives: Neil McArthur

The UK Gambling Commission (UKGC) has published a further ‘market update’ tracking how COVID-19 has impacted gambling behaviours and participation across the UK.  Since March, the Commission has gathered data from licensed betting operators (retail and online) representing 80% of the UK gambling’s regulated marketplace. The UKGC has maintained that its market updates reflect how ‘gambling behaviours evolve as the …

Let’s start with some context… It is more than six years now since the Gambling Commission flagged up concerns about the insulation of high-value “VIP customers” from the social responsibility obligations and practices applying elsewhere in gambling operators’ businesses. This was accompanied by a series of regulatory failings where operators had appeared reluctant to interact with commercially valuable customers on …

Neil McArthur, the chief executive of the UK Gambling Commission (UKGC), has urged the UK finance industry to join a ‘multi-sector collaborative approach’ to tackle gambling-related harms, stating that ‘there is always more that can be done’ to protect vulnerable customers. Building on the previous efforts to ban gambling with credit cards, the UKGC CEO addressed the ‘important role’ that …

Czech gambling conglomerate SAZKA Group has officially confirmed that it has entered the UK Gambling Commission’s (UKGC) competition for the 4th licence to operate the National Lottery. Since the UKGC published its competition timetable at the start of the year, SAZKA has long been viewed as a ‘National Lottery suitor’ seeking to win the multi £ billion operating contract from …

The UK Gambling Commission (UKGC) has released new strict guidance for licence holders which will aim to stamp out malpractice in the management of ‘VIP’ customers. Stamping out the ‘irresponsible incentivisation of high value customers’ has become a key area for change, according to the UKGC, after the regulator reported failings in customer protection.  Furthemore, The House of Lords select …

The UK Gambling Commission (UKGC) has broadened its reach to social media users after partnering with Facebook to create guidance aimed at limiting the number of gambling-related adverts that users see. The guidance will aim to mitigate the risk associated with gambling-related messaging and advertisements on social media. It will offer information on how users can utilise Facebook’s safety tools …

The UK Gambling Commission (UKGC) has launched a consultation which will review the rules and procedures that are in place for licensed gambling operators when engaging with high-value customers (HVC) and VIP players.  In launching the review, the Commission said it recognised the exceptional commercial value that VIP customers hold for licensees and the ‘preferential service’ high-value customers receive from …