Tag Archives: Neil McArthur

UKGC forms ‘lived experience’ advisory group on gambling harms

Neil McArthur

The UK Gambling Commission (UKGC) has established an interim ‘Experts by Experience’ (EbE) group formed by individuals who have suffered a from a wide range of gambling harms and addictions. The group will broaden the UKGC’s advice, recommendations and evidence with regards to policy-making on reducing gambling harms, raising safer gambling standards and understanding gambling’s impact on society. The creation …

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VIP schemes to come under scrutiny in UKGC consultation

consultation

The UK Gambling Commission (UKGC) has launched a two-month consultation on proposed measures which would change the way that operators interact with high-value customers. The consultation will consider the seven propositions made by a working group led by the Betting and Gaming Council (BGC) and GVC, which aim to make gambling safer and reduce harm across the sector. It includes …

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UKGC publishes customer neglect findings of PTES

The UK Gambling Commission (UKGC) has published its investigation findings on defunct online betting group PT Entertainment Services (PTES), the operating company for winner.co.uk and Titanbet (titanbet.co.uk) A Playtech B2C subsidiary, PTES voluntarily surrendered the licences for its entire brand portfolio from the UK market during an investigation by the Commission on suspicion of systemic operating failures.  The UKGC began …

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Gambling Commission toughens lockdown guidance

Neil McArthur

The UK Gambling Commission (UKGC) has issued new guidance and measures which aim to further protect consumers during lockdown. The Commission said that tighter measures were needed, as new evidence revealed that certain gamblers may be at risk of greater harm during the lockdown period. Protecting the most vulnerable, the UKGC has made it clear that operators must carry out …

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UKGC enforces credit wagering ban as ‘technical focus’ continues

Neil McArthur

The UK Gambling Commission (UKGC) has maintained its 2020 regulatory agenda by implementing its outright ban on credit card wagering across all gambling verticals, enforced from Tuesday 14 April. The anticipated ban on all credit transactions was approved this January, marking the Commission’s first industry-wide regulatory enforcement for 2020 proceedings. In its January announcement, the Commission underlined that a blanket …

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UKGC suspended Matchbook licence over AML & Risk assessment failures

The UK Gambling Commission (UKGC) has revealed that the Triplebet licence was suspended ‘as part of a package of sanctions for social responsibility and money laundering failings’. Trading as Matchbook, the UKGC suspended the operator’s licence on 17 February, following an investigation by the regulator, which uncovered ‘serious failings’ relating to anti-money laundering protocols. The UKGC found that Triplebet failed to …

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UKGC suspends two licences over failure to integrate GAMSTOP

consultation

The UK Gambling Commission (UKGC) has confirmed that it has suspended two operator licences with immediate effect for failing to fully integrate the GAMSTOP self-exclusion scheme. Earlier this year, the UKGC notified all online operators that participating in GAMSTOP by 31 March was a requirement of their licence conditions and social responsibility code provision 3.5.5. The suspended incumbents are Dynamic, …

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UKGC orders Caesars to pay £13m following ‘serious systemic failings’

Copyright: gioiak2 / 123RF Stock Photo

The UK Gambling Commission (UKGC) has ordered Caesars Entertainment to pay £13m in a regulatory settlement ‘following a catalogue of social responsibility, money laundering and customer interaction failures’. As a result of its investigation, three senior managers at Caesars have surrendered their personal licences, with the UKGC’s investigations into Personal Management Licence holders still ongoing. The UKGC has confirmed that …

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BGC backs UK gambling’s ‘progress through collaboration’

The Betting and Gaming Council (BGC)has detailed its full support of the UK Gambling Commission’s (UKGC) ‘collaborative measures’ to reduce gambling harms by improving industry practices. Yesterday afternoon, UKGC Chief Executive Neil McArthur unveiled the Commission’s action plan outlining industry-wide measures and directives and VIP programmes, advertising protections and safer gambling product designs. Co-operating with industry leadership, the UKGC developed …

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UKGC outlines new measures to strengthen industry code

Neil McArthur

Further to publishing its ‘2020/21 Business Plan’, the UK Gambling Commission has today outlined a set of new collaborative measures and directives to strengthen its industry code and further reduce problem gambling harms. This afternoon, the UKGC published its new action plan on VIP Programmes, product design and further advertising practices, underlining that the directives have been designed to accelerate …

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