Tag Archives: Neel Davda

Neel Davda, Bold360: Taking contact deflection to the next level

Davda, Bold360

We know all about the use of artificial intelligence (AI) based solutions for ‘deflecting’ simple user questions to virtual assistants, or agents, but how do we define what these are? And are the ‘typical case’ questions still the most popular? For Bold360 – the AI conversational software arm of LogMeIn – the answer lies in “white box AI visibility”, which …

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The three C’s of digital customer experience within gaming

customer experience

Neel Davda, Head of Gaming Accounts at Bold360, highlights the five key components of customer experience and why his company’s AI-based conversion platform is focused on the three C’s to deliver a friction-free service for its clients.  As the world is forced to become more digitised, how can gaming specifically evolve to offer a better customer experience? One that is …

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Neel Davda, Bold360: Delivering the “best of bots” to boost human support

Bold360

Bold360 delivers an artificial intelligence (AI) based digital engagement solution designed to marry the “best of bots” with a company’s existing human support agents.  We spoke to Bold360’s Head of Gaming Accounts Neel Davda about bringing “fast time to value” for customer service, how a propensity for messaging amongst the younger generation is a help to the gaming operators adopting …

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