Tag Archives: National Gambling Helpline

GamCare seeks new structure for Safer Gambling Standard

SBC News GamCare seeks new structure for Safer Gambling Standard

The board of trustees of GamCare has announced that the Safer Gambling Standard will be revised to work under a new structure outside of the gambling treatment, support, and intervention charity. GamCare trustees detailed that the decision had been taken in December 2023, instructing the charity’s leadership team to undertake a strategic review of the Safer Gambling Standard, with recommendations …

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National Gambling Helpline says 2023 record year for gambling harm help

SBC News National Gambling Helpline says 2023 record year for gambling harm help

The National Gambling Helpline has revealed that the number of people who reached out to the gambling harm prevention initiative in 2023 reached a record number. According to a report from the group, the helpline registered a total of 52,370 calls and online chats, which constitutes a 24% increase compared to the year prior. Moreover, August 2023 was the busiest …

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GamCare celebrates 25th year breaking treatment support barriers

SBC News GamCare celebrates 25th year breaking treatment support barriers

GamCare has published its annual report and financial statements, signed by the board of trustees of the problem gambling treatment support charity. The 2022/2023 period represents GamCare’s 25th year delivering frontline treatment support services such as its 24/7 National Gambling Helpline, family counselling and youth programmes. Expanding its services, GamCare has taken on the role of system coordinator appointed by …

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GamCare data highlights slots as ‘main challenge’ on player protection

SBC News GamCare data highlights slots as ‘main challenge’ on player protection

Data published by GamCare has shown a disparity between experience of problem gambling related to sports betting and online slots. GamCare detailed that the number of people reporting problems with online sports betting to its National Gambling Helpline fell from 34% in 2018-19, to 20% in 2022-23. The figures suggest that the sports betting side of the industry may be …

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GamCare launches new interconnected Online Community

SBC News GamCare launches new interconnected Online Community

GamCare has launched its new ‘Online Community’ to provide users with seamless access to its online support services.  Branded as a ‘space to connect’, GamCare’s new Online Community has integrated the problem-gambling’s treatment support charity’s forum, chatrooms and MyGamCare into a single destination for users. “Now through one login and in one integrated space, users can view our growing selection …

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GamCare appoints D’Arcy Myers as Interim CEO

SBC News GamCare appoints D’Arcy Myers as Interim CEO

GamCare has confirmed the appointment of D’Arcy Myers as the new Interim CEO of the problem-gambling treatment support charity and operator of the 24/7 National Gambling Helpline. Myers’ appointment follows the leadership departure of Anna Hemmings, who ended her five-year tenure as CEO of GamCare in June. An expert in leading high-profile charity organisations, Myers has led and mentored multiple …

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GamCare launches dedicated women’s support chatroom

SBC News GamCare launches dedicated women's support chatroom

GamCare has announced the launch of its new ‘Women’s Chatroom‘ to provide a safe and confidential online environment for women affected by problem gambling.  The new facility was officially launched on Tuesday 18 July, providing lived-experience support to women seeking help/care regarding their own or others’ problem gambling concerns. The initiative forms part of GamCare’s treatment strategy as the chatroom …

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GamCare calls for consistency in the promotion of gambling blocks 

SBC News GamCare calls for consistency in the promotion of gambling blocks 

GamCare has submitted its guidance on how to enhance bank gambling blocks, as part of its ‘cross-sector’ Gambling Related Financial Harm (GRFH) programme.  GRFH aims to combine the knowhow and knowledge of finance and gambling companies to cooperate and develop resources and deepen support to financial risks of gambling harms. In March, GamCare hosted a GRFH a virtual workshop with …

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GamCare records 42,000 calls to helpline as amid ‘continuing uncertainty’

SBC News GamCare records 42,000 calls to helpline as amid ‘continuing uncertainty’

GamCare has revealed that the number of calls to its National Gambling Helpline increased during 2021/22, citing economic instability and rising living costs.  The  charity published its annual report for 2021/22, which covers the 12 month period ending 31 March of this year, detailing its findings and operations over the past 365 days. Regarding the helpline, one of GamCare’s primary …

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GamCare raises frontline concerns on cost of living crisis 

Anna Hemmings, GamCare

GamCare, the operator of the National Gambling Helpline, has become the latest treatment and support stakeholder to raise concerns on the UK’s cost of living crisis.  The charity outlined concerns that day-to-day financial pressures are changing consumer motivations to make money as a means to make ends meet, increasing the risk of gambling participation. Alerting wider stakeholders, GamCare published the …

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