Last week’s White Paper on UK gambling law reform contained numerous proposals for change, some of which were unexpected, others which were less surprising – such as the creation of an industry ombudsman. Establishment of a single body to handle customer complaints and redress was widely reported by several outlets, including the BBC, as a likely outcome of the review …
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Two weeks after being hit with the largest regulatory penalty in UK betting history, Entain is now back under the legal spotlight, as reported by The Times. The paper reports that a high-staking bettor named Simon Rose placed wagers with Ladbrokes in the UK and UAE between 2015 and May 2016, and is now lodging a High Court claim against …
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Affordability, marketing and a treatment levy have all been major talking points throughout the Gambling Act review – but the creation of an ombudsman has received less attention. Setting out its case last for why it should take on the role of official complaints and claims handler for the UK’s betting industry last week was the Independent Betting Adjudication Service …
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The Independent Betting Adjudication Service (IBAS) has set out its case for becoming a potential UK Gambling Ombudsman, detailing operational and financial considerations. Recognising the creation of a Gambling Ombudsman as a potential outcome of the Gambling Act review White Paper, the group asserted that it could take on the role ‘faster than any entirely new service could be created’ due …
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The UK Gambling Commission (UKGC) has been branded an “under-performing regulator’ that has acted beyond its powers by the All-Party Parliamentary Group on Betting and Gaming (APBGG) providing recommendations to the 2005 Gambling Act Review. Publishing its ‘Investigation into the Competence and Effectiveness of the Gambling Commission’, the cross-party group described the Commission as having gone’ rogue’ and adopting an …
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The decision by Manchester United to sack Ole Gunnar Solskjaer will not have come as a surprise to many fans, nonetheless, it created stir within sports betting markets. Reports on Thursday that Ralf Rangnick would assume the position on an interim basis have not silenced bookmakers, with many pricing ‘Next Permanent Manager’ odds – a market that commentators have observed …
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The Independent Betting Adjudication Service (IBAS) has published its annual report for the year 2019/20, reiterating calls for the creation of a gambling ombudsman to handle industry related complaints. Overall, IBAS found that the volume of formal requests for adjudication were reduced by approximately 15%, largely attributed to the closure of betting shops, racecourses, casinos and bingo clubs, although the number …
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The International Betting Integrity Association (IBIA) has secured a new agreement with arbitration bodies eCOGRA and the Independent Betting Adjudication Service (IBAS). Under the terms of the partnership, the trio will focus upon implementing measures that will ‘inform and advance the customer betting dispute resolution decision-making process’. It will primarily consider circumstances where customer winnings are not paid for the …
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