Tag Archives: Dan Trolaro

EPIC Risk Management: Customer interaction must ‘not a tick box exercise’

For EPIC Risk Management, player protection and customer affordability is a process requiring strong understanding of and interactions with customers. Sharing their views in this two part interview, three of the gambling harm consultancy’s core team members – Head of Safer Gambling, Dan Spencer; Vice President of Prevention US, Dan Trolaro and Head of Delivery US, Mark Potter – highlighted …

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EPIC Risk Management: The need for cross-industry player education

Affordability checks have long been touted as an effective method for operators to counter gambling related harm, and the prospect of a mandatory enhancement of such measures still remains in the UK. Speaking to SBC in this two part interview, EPIC Risk Management’s Head of Safer Gambling, Dan Spencer; Vice President of Prevention US Dan Trolaro and Head of Delivery …

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EPIC Risk Management recruits Dan Trolaro to strengthen US focus

Dan Trolaro, a problem gambling prevention specialist, has joined EPIC Risk Management as the harm minimisation consultancy’s Vice President of Prevention, as the company looks to expand its focus in the US. Effective from 9 August 2021, Trolaro’s new role will see him work to implement EPIC’s ‘blended, four pillar approach’ combining lived experience, prevention, policy, research and evidence, in …

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