SBC News Voice of the Sports Betting Industry
The SOFTSWISS Anti-Fraud team helped its clients to save €2.8m in Q1 2022, according to new results published by its Managed Services division.
For the first three months of the current year, the service focused on investigating suspicious activity in online casinos. It reported that it has resolved more than 75 “major complaints” during this period.
Anastasia Vyshinskaya, Anti-Fraud Team Lead, said: “The results of our work demonstrate that we are focused on improving our services literally month by month. Therefore we’re looking for new tools to provide the highest level of anti-fraud support.
“For instance, one of the novelties we’re working on with our R&D teams is introducing artificial intelligence into the team’s work processes in order to move away from manual checks. It will allow us to accelerate the processing of requests and the identification of suspicious activity.”
In 2021, the SOFTSWISS Anti-Fraud division noted that confiscations totalled €14m, an increase of 40% when compared to the previous year.
These results, the company explained, are a testament to the “effectiveness of the service aimed at delivering security in daily igaming operation”.
Anti-Fraud is one of six SOFTSWISS Managed Services, the multi-function department that covers major B2C customer support services for online casino and sports betting brands.
