The UK Gambling Commission (UKGC) has outlined a number of new licence conditions and codes of practice (LCCP) following an open consultation with the wider industry.
The new LCCPs will look at ‘raising standards for alternative dispute resolution (ADR), strengthening requirements on how licensees identify and interact with customers who may be at risk of or experiencing gambling harms, and improve the transparency of funding for research, prevention and treatment.’
UKGC Executive Director, Paul Hope, commented on the changes which are due to come into force later this year: “These changes have been designed to make gambling fairer and safer for consumers and we expect gambling firms to meet their responsibilities in these areas.”
Under the new guidelines, the UKGC has outlined its commitment to facilitating the current voluntary system of funding which is distributed towards research, prevention and treatment of problem gambling.
The new regulations, which come into force on 1 January 2020, will ‘ensure that funds contributed by gambling businesses to meet the requirements of their licence are targeted at delivering the National Strategy to Reduce Gambling Harms in Britain, by setting a list of bodies to which businesses can contribute.’
Licence holders will also be obliged to only use ADR providers that comply with the UKGC’s ‘additional standards’ in addition to the requirements outlined in the ADR Regulations.
ADR Regulations, which will take effect on 31 October, will encompass matters such as customer service, decision making and governance, due to impact ancillary remote licensees except gaming machine technical and gambling software licences.
Also due to come into force on 31 October, licence holders will also be subject to new requirements which may change the way in which they interact with those at risk of problem gambling.
The new requirements will focus on assessing the impact that a customer interaction has on an individual consumer and the effectiveness of businesses’ overall approach.