SoftSwiss has supported its partners in combatting security threats throughout 2020, with its anti-fraud and security checks service saving clients €10 million over the year.
The service allows clients to carry out bonus abuse checks, block duplicate player accounts, carry out investigations into potential collusions as well as preventing ‘other abusive behaviour’.
Vitali Matsukevich, Head of B2C at SoftSwiss, said: “We are ecstatic that our team managed to save the day this year with such a large amount of money retained for our clients. Everyday we carefully look into all suspicious activities happening on our Platform and combat fraud, using a lot of different tools and methods.
“We keep on working on even more fascinating AI projects in cooperation with the Data Science and Platform Development teams. And thanks to that in the coming year we expect to increase efficiency and security of business operations for our clients.”
SoftSwiss’ anti-fraud solution also provides identification of suspicious game patterns, which allows clients to take action.
Meanwhile, it highlighted the importance of consultation with GDPR compliance and data protection, stressing that its anti-fraud team acts ‘strictly in accordance’ with gaming websites’ terms and conditions, as well as applicable licensing and regulatory requirements.
Discussing instances in which the fraud team has supported SoftSwiss clients, the solutions provider drew particular attention to an occasion when an ‘initial check’ resulted in the anti-fraud team identifying a player abusing gaming patterns.
“During the initial check it was found out that the player was an abuser,” SoftSwiss said. “The team made a decision to request verification of the player’s account including Source of Funds / Source of Wealth, as these documents are not commonly asked and therefore are not included in a common package of documents bought on the black market.
“The player uploaded all of the documents the next day, which should have made us believe they were genuine. Nevertheless, during the detailed document check it was noticed that the player’s language in ewallet and their native language were different raising a suspicion that the player was a drop once again.
“Due to that, the player was asked to pass Skype verification. Finally, during the verification call it was concluded that the player was not an account owner but a drop.”