Lottoland upgrades customer compliance duties with DoTrust

Compliance specialist, The Department of Trust (DoTrust), has partnered with lotto betting and igaming operator, Lottoland.

Through the agreement, the operator aims to improve compliance and enhance customer service with advanced automation in identifying vulnerable customers, with DoTrust selected following a thorough period of due diligence and evaluation.

Michael Byrne, COO at DoTrust, said: “Lottoland is a much admired and significant player in the lotto betting and iGaming space. With the White Paper reforms looming, their high level of engagement and foresight means Lottoland, like our other partners, will be amongst the best positioned operators to move into the new era. We’re proud they have chosen us for this.”

Furthermore, Lottoland plans to incorporate the latest automation features offered by DoTrust, which are designed to anticipate upcoming regulatory changes this summer as announced by the Gambling Commission.

These anticipated regulatory changes may mandate operators to conduct seamless financial risk assessments on customers, triggered by specific spending thresholds, leading the operator to act based on the results.

DoTrust’s automation tools enable these assessments to occur in real time, offering actionable insights at scale, therefore improving the efficiency and effectiveness of the operator.

Nigel Birrell, Group CEO of Lottoland, commented: “We are excited to be working with DoTrust not just to conquer these compliance challenges, but to improve our player experience and customer trust as we do so.

“The team at DoTrust have demonstrated their total commitment to the gambling industry and meeting the needs of operators and players. The ability to automate many of the processes in one platform is essential to our success going forward.”