SBC News KSA: Real-time RG policies well received by Dutch gambling
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KSA: Real-time RG policies well received by Dutch gambling

Kansspelautoriteit (KSA) has confirmed that the updated regulations around financial risk checks have been successfully implemented by licensed operators.

The new Responsible Gaming Policy was brought into force by the Dutch regulator in October last year, when it introduced tighter monitoring of players’ financials so that operators can intervene in ‘real time’ when necessary to prevent damage from excessive gambling. 

Under the new texts, players are considered to be no longer capable of ‘bearing the financial consequences of their player behaviour’ when one of five key conditions occur within a calendar month. 

The conditions applied are:

  1. A player cannot make a deposit on their gaming account due to insufficient balance;
  2. A player makes net deposits that make up more than the recreational part of their monthly net income; 
  3. A player makes net deposits that make up 30% or more of their monthly net income;
  4. A player between the ages of 18 and 24 makes net deposits of more than €300;
  5. A player over the age of 24 makes net deposits totalling more than €700.

If any of the above is met, gambling providers are required to block further deposits for the rest of the calendar month. Each operator’s Board of Directors is also expected to take further action to ensure that its advertising code does not cause additional harm to the player. 

Ratified in the Dutch Gazette last year, the updated RG policies are a follow-up to lengthy consultations between the KSA and the Ministry of Justice dating back to 2023.  

Now, the regulator has confirmed that the new checks have been widely accepted and integrated by the industry based on the latest series of feedback reports. 

The request for supporting documents like pay slips and tax returns to evidence financial stability is a regular occurrence in player protection due diligence. 

Some operators have even taken it upon themselves to implement extra measures, such as the automatic exclusion of young adults from increasing their net deposit limits.

“The information provided makes the review process clearer for providers and prevents players from setting too high limits, which they can’t actually afford,” the KSA’s statement concluded. 

2025 will see the KSA continue to apply stricter monitoring on the customer care duties of licensed operators, as detailed by its Supervision Agenda.

Operators have been ordered to undertake heightened supervision of gambling accounts under the age of 24s, and customer engagement with online slots as the highest risk vertical of Dutch gambling.

Updates on supervision will be fed back to Teun Struycken, minister for legal protection, who is tasked with  the ongoing re-organisation of the Dutch online gambling market.

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