Player Protection

News on the industry’s social responsibility resources

Buttigieg and Elliot to lead GVC’s customer care duties

SBC News Buttigieg and Elliot to lead GVC's customer care duties

GVC Holdings has strengthened its group customer care units by creating two new leadership roles to maintain direct oversight of customer responsibilities, safeguards and duties. Confirmed to SBC News, long-term Group AML Director Paul Buttigieg has been promoted to the new position of ‘Director of Player Protection’. GVC stated that Buttigieg would take on an ‘international remit’ to bolster leadership …

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Professional cricketer Chris Wood unites with EPIC

SBC News Professional cricketer Chris Wood unites with EPIC

Professional Hampshire CCC cricketer Chris Wood has today joined EPIC Risk Management in a new role as a Pro-Sport Facilitator. The 30-year-old, who has struggled with a betting addiction for 11 years, hopes to help others by sharing his ‘incredible story’ after linking up with the gambling-harm minimisation consultancy company. Wood made his professional debut in 2010 for Hampshire against …

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YGAM expands frontline youth support with StreetGames & YSF

SBC News YGAM expands frontline youth support with StreetGames & YSF

‘The Young Gamers and Gamblers Education Trust’ (YGAM) has expanded its educational network by forming a new ‘training alliance’ with UK youth sports charity StreetGames and the Yorkshire Sport Foundation (YSF). Aiming to prevent gamin and gambling-harms amongst young people, YGAM has developed ’bespoke training sessions’ for StreetGames and YSF to help their volunteers identify risks and problem behaviours. StreetGames …

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GambleAware reports tracks progress of expanded National Gambling Treatment Service

MontBleu Casino Resort & Spa in South Lake Tahoe

GambleAware has today published its first statistics tracking the progress and development of the National Gambling Treatment Service (NGTS). Expanded in 2019, the NGTS functions as a network of healthcare and support organisations providing confidential treatment and help for anyone suffering from gambling harms or addiction. Analysing data from 9,008 patients that undertook NGTS treatments between April 2019 to March …

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NatWest adds a 48-hour cooling-off period to gambling block feature

SBC News NatWest adds a 48-hour cooling-off period to gambling block feature

NatWest has introduced a gambling block on debit cards, giving customers the option to trigger a 48-hour cooling-off period via their mobile banking app. Any transactions attempted during that time frame will be automatically declined, with the block remaining in place indefinitely unless a customer chooses to remove it, in which case it can be disabled after the 48-hour period. …

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UKGC begins recruitment for advisors by forming ‘lived experience advisory’ unit

Neil McArthur

The UK Gambling Commission (UKGC) has alerted its network of partners that it seeks to recruit ‘12 lived experience advisors’, helping its research unit gain a deeper understanding of the social intricacies of gambling addiction.    The roles have been promoted on the UKGC’s job board, with the advisors forming a critical component of the Commission’s ongoing ‘Lived Experience Advisory Group’ …

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Swansea City partners with Big Step to launch gambling awareness programme

SBC News Swansea City partners with Big Step to launch gambling awareness programme

Gambling harm reduction charity, Big Step, has signed a deal with Swansea City FC in what has been described as a “trailblazing new partnership” for English football.  The football-focused gambling education programme, which is part of the ‘Gambling with Lives’ charity, will work with the Championship club to raise awareness of the risks of betting on sport and compulsive behaviours. …

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GamCare highlights privacy and boredom concerns as UK heads towards a winter lockdown

SBC News GamCare highlights privacy and boredom concerns as UK heads towards a winter lockdown

Publishing its ‘Lockdown Report’, gambling harm prevention charity GamCare has expressed concerns that vulnerable gamblers are hindered in their ability to seek help due to privacy issues. GamCare’s report monitors how the COVID-19 pandemic has impacted people experiencing gambling harms and their adjustments in securing support and treatment. As the operator of the ‘National Gambling Helpline’ (funded by GambleAware), GamCare …

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BOSE Digital: Why the industry must shine a spotlight on responsible gambling

SBC News BOSE Digital: Why the industry must shine a spotlight on responsible gambling

The issue of ethical gambling is not a new notion – the betting industry has been grappling with a number of varying rules and regulations for some time. However, a new approach to the measures that are currently in place might see a shift in attitudes towards the betting industry’s role in problem gambling and the causation of the dilemma. …

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Dwyer and Attenborough warn of Tabcorp’s civic duties as company transitions to a new era

SBC News Dwyer and Attenborough warn of Tabcorp’s civic duties as company transitions to a new era

Tabcorp Holdings Group CEO David Attenborough and Executive Chair Paula Dwyer have issued their final joint statements as the corporate leaders of the Australia ASX gambling and lotteries firm.  As previously communicated to markets, Attenborough and Dwyer will formally depart from all Tabcorp leadership and governance duties prior to the firm’s 2021 AGM. The leadership duo, who have led the …

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