Sound transfer of knowledge, an effective CRM solution and a streamlined team are three elements which Pieter Hall – Head of Customer Support at Delasport – highlighted as being key to ‘raising the bar’ for customer service and monitoring the pulse of B2B customers. Speaking to SBC, Hall reflected on his journey through the gambling industry, explaining how Delasport has …
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Unibet customers across Australia, Europe, Ireland and the UK will now gain access to 24/7 live betting channels after SIS (Sports Information Services) signed an agreement to deliver its racing content in a Watch and Bet format. Through the partnership, SIS will supply its branded 24/7 live betting channels featuring live streams of UK and Irish horse racing and greyhound …
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The UK Gambling Commission (UKGC) has published its latest ‘market statistics report‘, as it continues to monitor gambling trends under lockdown. The Commission has published its market statistics since the beginning of the COVID-19 pandemic, tracking the UK’s gambling activity from March 2020 onwards. Publishing January and February statistics, the UKGC cites a continued decline in online gambling participation as …
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Pledging its support to the Saints Foundation as the main club partner of Southampton FC, Sportsbet.io has donated its shirt sponsorship of the Premier League team to its charity arm for this weekend’s clash with Burnley FC. In place of the brand’s logo, the Saints Foundation will be visible across the first team’s shirts, with match worn shirts to be …
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Malta has become the latest ‘point of presence’ in the fast-growing global network of data centers operated by Internet Vikings, strengthening its position as a frontrunner in the field of cloud hosting for the iGaming industry. Following its most recent deployment in Singapore, Internet Vikings can now provide services to Maltese-licensed companies via the new virtualisation platform – a first …
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Horse racing will receive a much needed financial boost as part of the Department of Digital, Culture, Media and Sport’s (DCMS) latest tranche of funding. As a result of the DCMS’ latest round of sports funding, horse racing will receive £21 million in loans, committed to the Horse Betting Levy Board (HBLB). This funding ‘will ensure essential race day integrity …
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Svenska Spel has appointed Carat Sverige to serve as its lead media planning and buying advertising agency. The appointment sees Sweden’s state-owned lottery and gaming operator complete its group-wide marketing review which begun in autumn of 2020. Carat Sverige will replace incumbent OMD, taking over the responsibilities of executing the delivery of Svenska Spel’s multi-billion Swedish advertising account. “Sweden’s best …
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Entain Plc has declared continued strides towards achieving its group-wide gender pay parity objectives after publishing its annual ‘Everyone’s in the Game’ – gender pay gap report. The FTSE100 firm underlined its position as ‘the betting sector’s most inclusive employer’ achieving a median hourly pay gap of 7.1%, significantly lower than the UK’s national average of 15.5% for mass-market businesses. …
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A recent report commissioned by the Betting and Gaming Council (BGC) has focused on the financial contribution made by the industry to the UK’s sports sector and the wider economy. The study, conducted by Ernst & Young, highlighted the £40 million received by the English Football League (EFL) and its clubs from the industry, in addition to over £10 million …
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“We need to be able to look ourselves in the eye and say we did everything we could,” explained William Hill CEO Ulrik Bengtsson, as he contemplated the importance of social responsibility and player protection across the betting and gaming industry. This exclusive interview with Bengtsson opens the second edition of SBC Leaders for 2021, where he shares his views …
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