SBC News Voice of the Sports Betting Industry
Omega Systems Chief Commercial Officer Patrick Mann chats to SBC News about its suite of products and how its range of solutions can help operators to scale up their platform across account management, gamification and cybersecurity.
SBC: Please introduce OMEGA Systems to our readers. What do you do and what problems do you solve for your clients?
Patrick Mann: Since 2010, OMEGA Systems has quietly established itself as one of the most reliable and flexible providers in the fast moving world of iGaming. We have international development hubs in Canada, Portugal, Ireland and Dubai, building our reputation for engineering robust Player Account Management (PAM) platform solutions and real-time player engagement tools that allow operators to scale globally and innovate faster.
“We don’t try to be everything; we aim to be the best at what we do,” says OMEGA CCO, Patrick Mann,“Our role is to power our clients’ growth while removing the technical and performance bottlenecks that hold them back.”
SBC: Your CORE product provides PAM solutions for operators. Tell us more about that:
PM: At the heart of OMEGA’s offering is our Player Account Management (PAM) platform: OMEGA CORE. The modular, highly customisable solution currently boasts over 320 external integrations (and counting). Our licensees gain instant access to an extensive collection of third-party resources including game suppliers, KYC tools, CRM, payment processors, sports providers and regulatory data vault.
We provide operators with the freedom to build a tech stack tailored to each market they enter. Our licensees have their own platform, powered by OMEGA software that gives them total control of their data, users, security and infrastructure.
Our microservice Extreme Transaction Processing architecture ensures scalability, high-availability and serviceability for established brands and ambitious startups alike. OMEGA CORE also boasts automated promotional tools and a dynamic bonus engine. Using a single instance of our platforms, operators can enter multiple jurisdictions in fiat, crypto or sweepstakes business models, or any combination thereof.
SBC: How does OMEGA enhance player experience to increase engagement and retention?
PM: OMEGA has invested heavily in products that engage players real-time, not just reactively. The result is OMEGA ENGAGE, our state-of-the-art gamification suite. With modules that offer jackpot aggregation, tournaments, races, challenges, badges, loyalty programs and more, players will keep coming back for friendly (or fierce!) competition. These mechanics drive retention, increase session times, and improve monetisation.
OMEGA ENGAGE includes CHRONOS, our AI-driven event tracking and rules engine. It enables operators to trigger and manage bonuses, warnings, or messages instantly from a single intelligent interface, real-time. By combining this intelligent system with gamification features such as races, challenges, win boosts, and level-ups, we can tap into what keeps players coming back: achievement, competition and community.
SBC: Cybersecurity is an ongoing concern in the iGaming world, how does OMEGA approach this?
PM: Security is a foundational part of OMEGA’s development process. We adhere to strict international standards, holding ISO 27001 and ISO 9001 certifications, and ensuring that data is safeguarded at every level. Regular infrastructure scans, API monitoring, and automated penetration testing (including DAST and SPA techniques) are part of the services that we extend to our clients..
Compliance isn’t an afterthought either. OMEGA supports GDPR, SOC 2, and region-specific frameworks, giving operators peace of mind no matter where they, or their players, call home. We ensure that our solution is compliant in each jurisdiction in which our clients are licensed.
SBC: What’s on your Roadmap for the remainder of 2025?
PM: Looking ahead, we are doubling down on player engagement and artificial intelligence. A dedicated team is now working on generative AI features aimed at improving back-office workflows, customer insights and operational efficiency.
Meanwhile, product rollout remains consistent with three-to-four new integrations each quarter. The release of OMEGA ENGAGE has further enhanced our engagement arsenal, combining player-level progression with scheduled event-based promotions and rewards.
In an industry often distracted by the next trend, OMEGA Systems remains focused on the foundation of it all; offering stability, scalability and smart features that empower operators to do what they do best: grow.
