Tag Archives: Mark Potter

EPIC Risk Management: Customer interaction must ‘not a tick box exercise’

For EPIC Risk Management, player protection and customer affordability is a process requiring strong understanding of and interactions with customers. Sharing their views in this two part interview, three of the gambling harm consultancy’s core team members – Head of Safer Gambling, Dan Spencer; Vice President of Prevention US, Dan Trolaro and Head of Delivery US, Mark Potter – highlighted …

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EPIC Risk Management: The need for cross-industry player education

Affordability checks have long been touted as an effective method for operators to counter gambling related harm, and the prospect of a mandatory enhancement of such measures still remains in the UK. Speaking to SBC in this two part interview, EPIC Risk Management’s Head of Safer Gambling, Dan Spencer; Vice President of Prevention US Dan Trolaro and Head of Delivery …

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EPIC strikes multi-level gambling awareness partnership with cricketers body

EPIC Risk Management will provide gambling awareness education to members of the Professional Cricketers’ Association (PCA), under the terms of a four-year partnership. Describing the agreement as a ‘first-of-its-kind’ deal, EPIC will also deliver educational sessions with women’s county and regional squads. The first year of the partnership will focus on all county academies and women’s regional teams, before moving …

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EPIC: Lived experience as a tool to balance commercial and responsibility commitments

For Mark Potter, Head of Delivery US at EPIC Risk Management, lived experience is a vital tool for the development and implementation of strong social responsibility and safer gambling initiatives across the industry. Speaking at a recent Breakout Session hosted by Kindred Group, Potter discussed his own experience with problem gambling and the negative impact it had on his professional …

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Michelle Evans: We can’t underestimate the impact of lived experiences in tackling problem gambling

When it comes to raising awareness of problem gambling and issues associated with sporting integrity among athletes, the only way to ensure that players understand the implications is through education and hearing from those with lived experience. That’s according to Michelle Evans, Head of Communications and Wellbeing at PFA Scotland, who was speaking on a panel entitled ‘The Link Between …

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EPIC builds US presence with Kindred training partnership

EPIC Risk Management has upped its commitment to providing training and development sessions across the US after extending its partnership with Kindred Group. The latest agreement builds upon the ongoing collaboration between the two firms, which initially teamed up with one another in 2017 in a bid to make gambling safer and fairer for customers. Maris Catania, Head of Responsible …

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Safer Gambling Forum: Building relationships to more effectively tackle problem gambling

At the inaugural SBC Safer Gambling Forum, which took place at the CasinoBeats Summit in September, industry leaders came together to discuss some of the most pressing responsible gambling topics at the minute. During Responsible Gambling Week (RGWeek 2019), which runs until 13 November, SBC will look at some of the topics addressed during the forum, and what measures the …

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EPIC Risk Management: Uniting the industry for harm minimisation

EPIC Risk Management is the UK’s leading independent gambling harm minimisation consultancy, placing its key focus on the highest prevalent sectors. EPIC identifies and reduces the brand, reputational, financial and human risks caused by gambling in the workplace. The firm’s Business Development Manager Mark Potter spoke to SBC about EPIC’s calculated strategy when it comes to increasing education around problem …

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