IBAS, the Independent Betting Adjudication Service, has clarified its position on matters related to settling disputed bets between bookmakers and customers. Recognised as the UK’s most referred-to Alternative Dispute Resolution (ADR) service, IBAS issued its response related to this weekend’s BBC article referencing its ADR service used by customers to challenge the outcome of disputed bets. The BBC highlighted concerns …
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UKGC to probe bet settlements…but where is the Ombudsman?
The UK Gambling Commission (UKGC) will probe how football betting markets are settled, following concerns over wrong results being determined by bookmakers. The Commission confirmed to the BBC that it would “meet figures in the football betting industry over claims that wrong results are being recorded”. The probe follows consumer disputes concerning the use of inaccurate data used to settle …
Read More »IBAS backs UKGC update on consumer terms but industry requires Ombudsman
IBAS – the Independent Betting Adjudication Service has welcomed the UK Gambling Commission’s (UKGC) decision to update its LCCP guidance on ‘fair terms and practices’. On Wednesday, the Commission notified stakeholders that it had updated its guidance to ensure that licensed operators provide customers with fair and transparent rules of play. The update was deemed necessary as the Commission has …
Read More »Racing Post and SIS announce betting’s 8 frontline champions
The Racing Post and Sports Information Services (SIS) have announced the eight winners of ‘The Betting Shop Champions Awards’. The one-off awards were launched by Racing Post and SIS this summer to recognise the momentous efforts of individuals working in betting’s frontline during the sector’s most challenging work period. Betting Shop Champions were selected from 25 nominations by a judging …
Read More »SIS and Racing Post collaborate on one-off betting shop awards programme
SIS (Sports Information Services) has teamed up with the Racing Post to host a one-off Betting Shop Champion Awards, aimed at recognising the efforts of retail betting and gaming staff during the COIVD-19 pandemic. As with other sectors of the UK economy, the retail betting sector has been hard hit by lockdowns, with high street bookmakers forced to close their …
Read More »Jon Duffy: Evidence-based decisions are needed to fix the ‘broken’ system
Growing concerns on ‘consumer rights’ have been thrust into the political and media spotlight in recent years, a new reality facing all business leaders entering a new decade of disruption reshaping all-levels of consumerism. Across the political spectrum, calls have widened for the creation of an independent gambling ombudsman. Jon Duffy, SVP for Corporate Assurance & Regulatory Affairs at Genting …
Read More »IBIA – MGA must adopt coherent approach on sports betting customer disputes
The International Betting Integrity Association (IBIA) has published its official response to the Malta Gaming Authority’s (MGA) consultation on ‘suspicious betting reporting requirements and further integrity matters’. The IBIA underlined that it has followed MGA legislative developments closely since the regulatory body launched its ‘Prevention of Corruption in Sport Act‘ in 2018. Furthermore, the IBIA has supported the MGA in …
Read More »IBAS issues dispute guidance on season long bets
Betting adjudication services provider IBAS has revealed that April was its ‘second busiest month ever’, as punters used its alternative dispute services to make claims on historic wagers. A busy IBAS detailed that it had received significant requests from punters seeking information on how bookmakers should settle ‘season-long football bets’ following the abrupt postponement of 2020’s sports calendar. Acknowledging unique …
Read More »IBAS backs MGA’s ‘ADR scheme’ as a positive direction for Malta
Richard Hayler, Chief Executive of betting adjudication group IBAS, has backed the Malta Gaming Association’s (MGA) ‘Alternative Dispute Resolution’ ADR scheme, as a positive directive for the European jurisdiction’s online gambling frameworks. A key initiative for 2018, this week the MGA enforced all its licensed incumbents to adhere to the new consumer dispute policies and procedures required by its new …
Read More »The World Cup’s Finest with IBAS MD Richard Hayler
In The World Cup’s Finest we ask various individuals to delve into their own personal history of football’s quadrennial showpiece extravaganza, selecting a number of favourites as well as revealing what is their very first World Cup memory. Joining us this afternoon is Richard Hayler, Managing Director of Independent Betting Adjudication Service (IBAS), who addresses two English strikers both charged …
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