Tag Archives: Dan Spencer

EPIC Risk Management: Customer interaction must ‘not a tick box exercise’

SBC News EPIC Risk Management: Customer interaction must ‘not a tick box exercise’

For EPIC Risk Management, player protection and customer affordability is a process requiring strong understanding of and interactions with customers. Sharing their views in this two part interview, three of the gambling harm consultancy’s core team members – Head of Safer Gambling, Dan Spencer; Vice President of Prevention US, Dan Trolaro and Head of Delivery US, Mark Potter – highlighted …

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EPIC Risk Management: The need for cross-industry player education

SBC News EPIC Risk Management: The need for cross-industry player education

Affordability checks have long been touted as an effective method for operators to counter gambling related harm, and the prospect of a mandatory enhancement of such measures still remains in the UK. Speaking to SBC in this two part interview, EPIC Risk Management’s Head of Safer Gambling, Dan Spencer; Vice President of Prevention US Dan Trolaro and Head of Delivery …

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