Tag Archives: Dan Spencer

The rollout of Entain’s player protection journey over the past eight years has been a ‘bumpy journey’, according to the firm’s Director of Player Protection Systems and Analytics, Jez White, but the improvements have been ‘massive’. White made his observations whilst speaking at Navigating The Maze, a panel session during ICE London 2024 within the expo’s Consumer Protection Zone which …

Kindred Group generated 3.3% of its total revenue from harmful gambling during Q4 2022, the firm asserts, marking a return to form after the number rose to 3.8% in Q3. As it stands, the group’s percentage of revenue from harmful sources remains steady, having stood at 3.3% during the first and second quarters of 2022.  The firm set itself a …

Seeking to maintain track on its policy of achieving ‘net zero’ revenue from harmful gambling by 2023, Kindred Group has signed a partnership with EPIC Risk Management. An extension of the Swedish multinational betting operator’s long-running partnership with the gambling harm minimisation consultancy, the arrangement will see EPIC analyse and improve the firm’s human intervention mechanisms.  The announcement comes shortly …

As Safer Gambling Week gets underway, gambling harm minimisation consultancy group EPIC Risk Management has revealed its itinerary for the seven days.  The firm states that lived experiences will ‘be at the heart of all’ of its planned events’, deploying staff members with first-hand knowledge of the effects of gambling harm and delivering insight and understanding on this topic. Specific …

EPIC Risk Management has updated its Interactions Masterclass training, ahead of the implementation of new regulatory standards on customer protection. The gambling harm minimisation and prevention consultancy has made efforts to ensure the modules are in line with newly issued UK Gambling Commission (UKGC) guidelines. The group has incorporated an additional focus on helping operators identify key signs of harm …

For EPIC Risk Management, player protection and customer affordability is a process requiring strong understanding of and interactions with customers. Sharing their views in this two part interview, three of the gambling harm consultancy’s core team members – Head of Safer Gambling, Dan Spencer; Vice President of Prevention US, Dan Trolaro and Head of Delivery US, Mark Potter – highlighted …

Affordability checks have long been touted as an effective method for operators to counter gambling related harm, and the prospect of a mandatory enhancement of such measures still remains in the UK. Speaking to SBC in this two part interview, EPIC Risk Management’s Head of Safer Gambling, Dan Spencer; Vice President of Prevention US Dan Trolaro and Head of Delivery …