Tag Archives: customer experience

William Woodhams, Fitzdares: Winning the long term game with customer experience

November 16, 2021

William Woodhams, Fitzdares: Winning the long term game with customer experience

Creating a more personalised customer experience has long been front and centre for Fitzdares, and according to CEO William Woodhams, a stand-out journey is what helps distinguish an operator from the competition. Speaking at the recent Betting on Sports Europe, you can view the panel sessions on demand here, Woodhams expressed the importance of customer experience when engaging with bettors. …

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Pandemic predictions revisited – was Bold360 right about the ‘new normal’ for CX? 

February 16, 2021

Pandemic predictions revisited - was Bold360 right about the ‘new normal’ for CX?

The pandemic has dominated headlines over the last 12 months. Even approaching a year on, it’s hard to say what the true fallout for customer experience (CX) will be. Back in March 2020, Bold360’s Head of Gaming Accounts Neel Davda made a series of predictions on how businesses will be affected by the pandemic. Now, he takes a look back …

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