Tag Archives: customer experience

Pandemic predictions revisited – was Bold360 right about the ‘new normal’ for CX? 

Pandemic predictions revisited - was Bold360 right about the ‘new normal’ for CX?

The pandemic has dominated headlines over the last 12 months. Even approaching a year on, it’s hard to say what the true fallout for customer experience (CX) will be. Back in March 2020, Bold360’s Head of Gaming Accounts Neel Davda made a series of predictions on how businesses will be affected by the pandemic. Now, he takes a look back …

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