Tag Archives: BMIT Technologies

SBC Webinars and BMIT Technologies present Automated Customer Experience for Gaming

BMIT Technologies

SBC Webinars continues its Autumn schedule when BMIT Technologies presents Automated Customer Experience for Gaming on Tuesday 13 October (2pm BST / 3pm CEST). The fierce competition for players in the online betting and gaming sector means that providing quick, effective customer service has never been more important for operators. In this webinar, BMIT Technologies will detail how the use …

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A helping hand(over): BMIT Technologies virtual agent finds customer service balance

customer service

Finding the right balance between live and automated support for customer service is an ongoing debate in the iGaming industry. While the process of ‘deflecting’ (to technology) for simple case resolution is now well established, the introduction of artificial intelligence (AI) brought new challenges as well as creating opportunities. For example, finding that line where the issue at hand becomes …

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BMIT Technologies – ‘Scaling-up Customer Service Through AI’

SBC Webinars continues its June schedule with BMIT Technologies presenting ‘Scaling-up Customer Service Through AI’ on Wednesday 24 June (15:00 hrs CET). Industry leadership faces critical questions on how to best align customer service teams as enhanced compliance and KYC demands across all markets increase costs and stretch vital resources. Furthermore, faced with stringent requirements evaluating and on-boarding customers, how can …

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BMIT launches AI-automated agent for changing customer service needs

BMIT Technologies, a provider of customer support solutions, has announced the launch of its AI-powered ‘CX Virtual Agent’, providing customer-centric teams optimal support amid a tougher industry backdrop. Co-developed with engineering studio EBO.ai, the CX Virtual Agent is an industry-tailored customer service tool designed to automate key operational functions reducing operator resources and burdens on workforce. In its product breakdown, …

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