Tag Archives: Alternative Dispute Resolution

The UK Gambling Commission (UKGC) has outlined a number of new licence conditions and codes of practice (LCCP) following an open consultation with the wider industry.  The new LCCPs will look at ‘raising standards for alternative dispute resolution (ADR), strengthening requirements on how licensees identify and interact with customers who may be at risk of or experiencing gambling harms, and …

Gambling operators licensed by the Gambling Commission are required by LCCP social responsibility code provision 6.1.1 (which has the force of a licence condition) to: put in effect a written procedure for handling customer complaints and disputes and offer dispute resolution by an ADR provider. This is to ensure that customers with a dispute about the outcome of their gambling …

The Gambling Commission has been named as the competent authority for Alternative Dispute Resolution Entities who handle disputes relating to gambling under Europe’s Alternative Dispute Resolution (ADR) Directive which will be implemented by July 2015. This means that all ADR entities that handle, or wish to handle, gambling disputes will have to: demonstrate to the Commission that they meet the …