SBC News Voice of the Sports Betting Industry
Sportradar’s processes have received ISO certification norm 9001:2015 – with the company highlighting its effort to ‘consistently review and improve’ its work, services, products and data.
Certification came from TÜV Thüringen – an independent customer service provider which tests systems and processes in multiple industries – and covers Client Services & Care – Betting & Gaming, Integrity Services, Content Production and Operations and Trading Services.
This verification, according to a statement from the sports tech specialist, demonstrates its “ability to consistently provide services that meet the international industry standard for customer and regulatory requirements”.
Sportradar’s Client Services & Care and Integrity Services units have been ISO-certified since 2014, while its Life Cycle of Odds service unit was certified in 2015. The latest audit affirms that the company’s Quality Management System (QMS) matches the ISO norm 9001:2015.
In its statement, the company noted: “The Client Services & Care unit has introduced Technical Success Management to provide its clients with access to a Sportradar Technical Expert and faster Support Times (SLAs).
“As part of this, the Client Services & Care unit has introduced Technical Success Management to provide its clients with access to a Sportradar Technical Expert and faster Support Times (SLAs).
“For Integrity Services, which delivers fraud detection monitoring and analysis, the certification reinforces Sportradar’s position as a leader in the market in bet monitoring and suspicious match detection, as well as the trust Sportradar partners have in its service.”
Sportradar added that the Content Production and Operations unit, which delivers Pre-Match, Live and Statistics data, has implemented enhancements to its processes based on audit findings to ensure continuous improvement and adherence to ISO9001 standards.
Finally, it said, the Trading Services unit certification “validates the company’s quest to improve its processes and support the innovation of its products to ensure delivery of the high standards its clients expect”.
