Temporarily suspended online betting operator 666Bet has issued a statement addressing its customer withdrawal issues. The operator who had been operationally suspended by the UK Gambling Commission (UKGC), wished to calm concerns regarding outstanding customer balances.
This week a group of angry 666Bet customer filed a petition on campaign site Change.org demanding that the bookmaker to pay back outstanding customer funds. The group further highlighted that lack of communication made by the operator regarding the matter and its current affairs.
The UKGC has publicly stated that 666Bet should be able to process customer during its temporary suspension. The governing body outlined that it did not place any restrictions on processes involving customer withdrawals.
However in its statement 666Bet said that the UKGC’s actions were misleading, as the operator would need to have its website online in order to process customer withdrawals.
“Following the suspension of our licences by both the UKGC and the Alderney Gaming Control Commission, a number of our third party providers immediately cancelled or suspended our contracts with them, including payment providers. We therefore do not currently have the ability to pay customers out unless we reach an agreement with other providers to return as a “white label” The 666Bet statement read
The operator further noted that it was currently seeking the help of third party providers in order to process outstanding customer payments
“Since the licence suspension, we have been in negotiations with such a third party provider to allow us to return online so customers can authorise withdrawals, quickly and smoothly. Our potential provider explicitly informed us in good faith that this move needs to be sanctioned by the UKGC. We were further told that this was expected yesterday but so far we have yet to receive an update from either party”.
666Bet suspension has been linked to money a laundering and HMRC fraud investigation which has led to the arrests of a handful of people in the UK, Guernsey and the Isle of Man, including 666Bet director Paul Bell.