Isle of Man based sports betting operator TGP Holdings Limited (TGP), has denied multiple accusations from its customers that it has unjustly closed winning accounts relating to this year’s Cheltenham Festival.
This weekend, angry racing punters took to social media accusing brands on the TGP platform such as Fun88, 12Bet, TLCBet and 138.com of withholding payouts on Cheltenham 2016 winnings.
However the issue appears to have been triggered by widespread ‘bonus abuse’ by customers opening multiple accounts and fraudulently claiming bonuses – and TGP’s attempts to protect the businesses that it services has caught up some genuine, and now understandably aggrieved, new customers.
Issuing an email on Friday, TGP brands notified players that their accounts had been closed due to breaches of terms and conditions relating to the ‘bonus abuse and fraudulent activity’. The affected players would have their Cheltenham deposits refunded, but would no longer be allowed to play on TGP brands. It is also understood that the genuine players who have been caught up in the crossfire of the fraudulent activity will be paid their winnings in full.
Furious punters have called out the operator on social media and UK news channels, stating that they had just taken advantage of ‘free bet’ offers promoted by TGP brands during Cheltenham 2016.
Furthermore, TGP brands would be accused of purposely stalling customer payouts for two weeks following the conclusion of the racing festival.
Responding to the accusations, TGP Chief Executive Garth Kimber detailed to the Isle of Man Today that his company had acted by its “regulator approved procedures and terms and conditions”.
TGP’s leader further detailed that the firm had informed all relevant authorities regarding its player actions and concerns relating to bonus abuse.
Kimber, the former Head of eGaming Industry for the Isle of Man, noted that TGP regretted the time taken to clear the matter and any effects caused to ‘genuine players’.
This weekend the Isle of Man’s Gambling Supervision Commission issued a short statement;
‘The Gambling Supervision Commission is aware of the matter, however it is standard policy for the Gambling Supervision Commission not to comment on regulatory or compliance matters relating to its licensed operators.’