SBC News Voice of the Sports Betting Industry
The UK Gambling Commission has expressed its concern with operator BetButler amidst continuing reports it is failing to satisfy customer withdrawal requests.
A spokesperson on behalf of the Gambling Commission told eGaming Review: “We remain considerably concerned about a range of issues in relation to this operator and we are continuing to engage with them closely.”
A significant amount of BetButler customers have expressed problems in terms of receiving payment, with the bookmaker blaming a “technical issue.” BetButler have, thus far, declined to comment publicly but the “technical issue” was given in an email sent to customers around two weeks ago. The email also stated; “Our payment provider has advised us that they believe the issue to have now been resolved but are continuing to monitor the situation.”
Some customers are believed to have taken BetButler to the Small Claims Court in order to obtain their due funds.
It was in February that complaints first began to appear and by April the Commission was said to be monitoring the situation. It remains unresolved however, and eGaming Review understands that the bookmaker has now been issued with numerous County Court Judgements.
A similar situation occurred with former UK operator CanBet who eventually had their operating license removed.
With recent changes to UK codes of practice and license conditions, from August operators will be required to segregate customer funds into separate accounts as a minimum measure to protect monies in issues of bankruptcy.
