consultation

Money and rights section added to UKGC website

The UK Gambling Commission (UKGC) has launched a new dedicated section on its website, informing the general public about understanding their rights and protections when participating in gambling.

A new ‘Money and Rights’ section has been added to the GamblingCommission.gov.uk website hosted under the ‘Public and Players’ information category.

The section offers detailed information on opening accounts, ID verification and the data rights and storage that must be guaranteed by licensed UK gambling operators (online and land-based).

Further public guidance is offered on which banks allow customers to block gambling transactions and information on how gambling can impact consumers credit scores.

With regards to player protections, the commission provides information on challenging disputes and pursuing compensation as a result of being a victim of crime due to gambling.

The section provides further information on the money and data rights that licensed operators must guarantee if a gambling business goes bust, which must be provided to customers on their terms and conditions.

During 2020 the UKGC increased its public guidance campaigns to improve consumer understanding of their rights and protections which must be guaranteed by licensed incumbents. Last year’s campaigns focused on providing public guidance on ID and player verification rules, self-exclusion and consumer rights.

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