The UK Gambling Commission (UKGC) has reminded industry stakeholders of new rules related to alternative dispute resolution (ADR) measures, customer interactions and funding requirements as part of its updated licence conditions & codes of practice (LCCP).
The Commission’s latest LCCP changes have been mandated following an open consultation seeking to improve industry standards and operator transparency.
Updating stakeholders, the Commission reminds operators that they are required to use only ‘ADR providers’ who have met its ‘additional standards criteria’ and new ‘ADR requirements’.
The UKGC has added further ADR requirements to strengthen consistency and reassurance should customers challenge a UK gambling licensee – ADR rules have been implemented from 31 October.
In addition, the UKGC reminds incumbents of further requirements on identifying and interacting with customers who are at risk of experiencing gambling harms.
Preparing for 2020, the UKGC further reminds licensees of new responsibilities attached to voluntary arrangements for funding of research prevention and treatment, meeting the requirements the LCCP and the target set by the National Strategy to Reduce Gambling Harms in Britain.
The change will also support greater transparency of the amounts contributed by gambling businesses over time. Closing its statement the UKGC advises stakeholder to read its consultation response document for the exact wording and a full explanation of the background and nature of these LCCP changes.