SBC News Voice of the Sports Betting Industry
GAMSTOP has announced that a record number of people signed up to the national self-exclusion scheme at the start of 2025.
In the biggest daily figures since its inception in 2018, the company saw 415 people signing up on 1 January, followed by 413 new registrants on 2 January and 396 on 6 January – the 3 highest daily registration figures since May 2023.
Gamstop Group CEO, Fiona Palmer, commented: “We have come a very long way since our launch in April 2018, but our journey doesn’t stop there.
“Our goal is to provide consumers with tools and options that empower them to take control of their gambling activity. As such, we’re consistently listening to feedback and evaluating the effectiveness of our service.”
Meanwhile, in a continued effort to support vulnerable consumers, GAMSTOP has introduced a new ‘five years with auto-renewal’ option, which the firm said is aimed at vulnerable consumers looking to extend their exclusion from gambling websites and apps.
“Consumers wanted longer exclusion periods and we listened,” Palmer added. “The introduction of the five-year auto-renewal exclusion is an important step in ensuring consumers peace of mind when using our service and helping vulnerable consumers take a sustained break from their gambling.”
Currently, at the end of a consumer’s self-exclusion period, the exclusion remains active for up to a further seven years unless they contact GAMSTOP to ask for it to be removed.
GAMSTOP explained that with the new option, consumers who select five-years with auto-renewal will have their exclusion automatically renewed for an additional five-year period once the initial term expires.
For consumers who have opted in to receive emails, GAMSTOP will also begin sending email reminders to those with five-year exclusions (with or without auto-renewal) every 15 months, helping them stay informed about their upcoming expiration and renewal dates.
The five-year auto-renewal exclusion option is now available alongside GAMSTOP’s existing six-month, one-year, and five-year exclusion periods.
