KSA, Netherlands/Dutch gambling authority

Netherlands launches new responsible gambling policy with immediate effect

The Netherlands’ gambling authority Kansspelautoriteit (KSA) has changed its Responsible Gaming Policy with the goal of tightening regulatory control. 

According to the updates, additional clarity has been brought to the ‘real time monitoring’ responsibilities of operators, together with a new clause for financial deposit limits. 

For example, if an operator determines that a player “can no longer bear the financial consequences of their player behaviour”, the Board of Directors must interfere if the following cases occur within a calendar month: 

  1. A player cannot make a deposit on their gaming account due to insufficient balance;
  2. A player makes net deposits that make up more than the recreational part of their monthly net income; 
  3. A player makes net deposits that make up 30% or more of their monthly net income;
  4. A player between the ages of 18 and 24 makes net deposits of more than €300;
  5. A player over the age of 24 makes net deposits totalling more than €700. 

The financial deposit limits will ensure additional safety nets are in place to curb problem gambling, with gambling providers required to block further deposits for the rest of the calendar month if one or more of the updated policies are met. 

Some changes have also been introduced to the advertising code for licensees, which under the new rules are now required to appoint an independent risk analyst to assess the promotional material’s level of compliance with addiction prevention regulations. 

The updated policy has been published in the Dutch Official Gazette and will enter into force with immediate effect. However, certain provisions like the financial deposit limits are expected to come into effect on 1 October due to necessary IT adjustments.

Player Protection takes prevalence 

Last year saw the KSA stepping on the gas in terms of duty of care interpretation and implementation. 

The latest RG updates follow the regulator’s recommendations to the Ministry of Justice from September 2023, where it was advised that operators should be more proactive and efficient in their intervention when it comes to preventing excessive gambling.

SBC News Netherlands launches new responsible gambling policy with immediate effect
René Jansen

René Jansen, KSA Chairman, said at the time: “The KSA puts safe play first. We receive worrying signals and, as a supervisory authority, we investigate providers who may far exceed the limits of their duty of care. If we notice this, we will intervene. 

“With this research we see where, outside of these signals, providers are not doing well. Players must be able to assume that they can play safely. We see that rules need to be tightened, precisely to further promote a safe environment for players.”

In light of the updated framework, operators must now intervene within an hour of signals for potential gambling addiction, and monitor their networks 24/7. 

Additionally, again in September last year, the regulator also funded three different projects for raising the awareness of problem gambling, with support from the Ministry of Health Welfare and Sport, and the Justice and Security Ministry.

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