SBC News Voice of the Sports Betting Industry
CasinoReviews.com has announced the ‘first-phase’ launch of its new compliant management system, available to users of its player community.
The complaints service has been designed by igaming media pioneer ThePogg, under its new ownership by Blexr Media.
Established in 2011, ThePogg has been long recognised as a leading destination for customer settlement of disputes with igaming operators, via its Alternative Dispute Resolution (ADR) service.
ThePogg’s ADR service has been integrated into CasinoReviews.com (https://casinoreviews.com/complaints ) – combined with new features to help players to settle complaints out of court with the assistance of its impartial dispute resolution service.
It was confirmed that “the first phase of the service – an informal complaints process – launched today (Thursday 3rd August), with the full Alternative Dispute Resolution (ADR) service to follow later this year”
Once fully operational, CasinoReviews.com will be empowered to provide legally binding rulings against almost 250 Malta Gaming Authority (MGA) licensed casinos that engage in the ADR service.
Duncan Garvie at CasinoReviews.com, commented, “CasinoReviews.com has been designed to be the players’ champion, and we are committed to putting consumers first. The launch of our ADR service is a testament to our focus on player protection.
“This initiative is not just a service; it’s part of our mission to make online casinos safer and more fun to use. We believe in championing the consumer, and when coupled with our rigorous reviews process, our ADR service is a significant step towards a more transparent and accountable igaming industry.
“With the full ADR service, CasinoReviews.com will be able to give legally binding rulings, further strengthening our position as an advocate for users and a leader in consumer protection.”
