Player Protection

Technological developments are a core focus of any organisation amid a constant jockeying for position, with the possibilities offered by artificial intelligence currently capturing much attention. This formed a central focus at the recent SBC Summit Rio, where a quintet of experts delved into how the tech could shape the future of the industry, why such models can improve responsible …

The Malta Gaming Authority (MGA) has recognized that, although licensees have a sound understanding of Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) regulations, there are still significant gaps that need addressing to maintain a risk-based approach to financial threats. This observation stems from the completion of a thematic review of Malta’s remote gambling sector by the MGA …

The Ministry of Finance of Georgia has updated the ‘electronic registry of citizens’ to comply with upcoming changes to the Caucasus nation’s gambling laws. Applied via an executive order from the Prime Minister, Irakli Gharibashvili, from 1 July 2024, the new laws of the ‘Code of Administrative Offences’ will come into force in Georgia, which involves a strict tightening of …

South Wales’ Tarian Regional Organised Crime Unit (ROCU) has collaborated with the UKGC, HMRC and Cardiff City Council Licensing to issue seven warrants across Cardiff on reports of an illegal gambling den in Splott. The warrants, issued on 28 February, saw the arrest of two males on suspicion of money laundering and breaches of the gambling act. After conducting a …

The NHS has reached an operating milestone in the support and development of the National Gambling Support Network (NGSN) by opening its fifteenth clinic in Sheffield. The clinic opened this weekend, expanding dedicated NHS treatment support and recovery services for problem gambling in Yorkshire and the North of England. Amid growing demand for services, the opening of the new clinic …

London Mayor, Sadiq Khan, has been urged to fulfill his 2021 manifesto commitment and introduce a ban on all forms of gambling advertisements across the Transport for London (TfL) network. The demand has been made by the London Assembly Health Committee (LAHC), which has highlighted the need for Londoners to understand the severity of the problem gambling issue in the …

Kindred Group has published its combined Annual and Sustainability Report for the 2023 financial year.  Providing an introduction to the company and its strategy and key value creation drivers, Kindred detailed its focus on expanding its share in locally regulated markets under the leadership of CEO Nils Andén. Emphasising the importance of navigating complex regulations to deliver compelling experiences to …

Compliance specialist, The Department of Trust (DoTrust), has partnered with lotto betting and igaming operator, Lottoland. Through the agreement, the operator aims to improve compliance and enhance customer service with advanced automation in identifying vulnerable customers, with DoTrust selected following a thorough period of due diligence and evaluation. Michael Byrne, COO at DoTrust, said: “Lottoland is a much admired and significant player …

The UK Gambling Commission (UKGC) has reminded stakeholders that the consultation on proposed changes to the Licence Conditions and Codes of Practice (LCCP) duties and enforcement policies will close on Friday, 15 March 2024. The UKGC launched the consultation on 15 December 2023, seeking feedback on the transparency of financial penalties and the financial key reporting duties outlined in the …

Data management and business intelligence have been determined as the vital disciplines for all gambling-related businesses to maximise margins and reduce costs needed to compete in a cutthroat market. Yet, despite AI innovations, gambling’s value-chain has become more convoluted in its data frameworks and processes. Hence incumbents require an intelligent approach beyond data collection, to benefit from a data-driven culture …